Job Information
Foundever Customer Service - Insurance Sector in Panama City, Panama
Customer Service - Insurance Sector
Req ID#: 382639
Panama, Panama, PA
Job Description:
Job Summary
Job Description:
The Service Consultant role is an entry-level position that responds to customer inquiries. Service Consultants will solve problems, educate, and answer questions from customers regarding coverage, rates, billing issues, and general policy reviews. This position will be responsible for identifying the customers’ insurance needs and recommending additional products and coverage.
Language: Advanced English C1
Primary Responsibilities:
Easily able to build rapport with strangers
High service aptitude with a personal drive to serve/display compassion
Fondness of organization, order, and process
Familiar with personal auto insurance policy
Adapt to a fast-paced and changing environment
Professional customer service aptitude
Effective verbal and written communication
Ability to identify customer needs for potential product suggestions
Active listening skills
Ability to ask open-ended questions
Demonstrated ability to multitask
Ability to navigate system tools to search for answers & information
Ability to cover features/ benefits
Comfortability in recommending additional services
AWS experience preferred
Data Entry
Needs to have basic computer knowledge and skills and is comfortable working on computers
About Us
Job Segment: Data Entry, Administrative, Entry Level, Customer Service