Stanford Health Care Patient Access Representative I in Palo Alto, California
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A Brief Overview
The Patient Access Services job is responsible for completing patient admissions and registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR I position is intended as an entry-level position for individuals with limited background in patient admitting/registration, recent graduates from trade schools and training programs, and/or experience in non-healthcare with customer service background. It is expected that individuals on this level will acquire the necessary job skills, knowledge, and other qualifications through on-the-job and/or formal training to advance to the Patient Access Representative level II with a minimum of 1-year experience within Patient Access Services.
What you will do
Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
Able to handle routine/simple patient escalations and perform service recovery.
Escalates any advanced or complex registrations to a more experienced team member.
Greets patients and begins the registration process. Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services rendered at Stanford Medical Center. Communication may consist of telephone correspondence, email, or in person contact.
Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
Provides excellent customer service to all individuals with whom the employee has contact.
The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.
- High school diploma or GED equivalent.
- One (1) year of progressively responsible and directly related work experience.
Required Knowledge, Skills and Abilities
Language: Bilingual preferred (English and Spanish).
Ability to speak and write effectively at a level appropriate for the job.
Ability to work well with individuals at all levels of the organization.
Knowledge of computer systems and software used in functional area.
Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.
Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .