Job Information
En-Vision America Inc Patient Care Advocate - Customer Service in Palmetto, Florida
Responsible for acting as a liaison between patients, pharmacies and sales team. Assists with account questions, orders, patient problem-solving, outbound follow-up calls and other queries.
- Assists patients by answering product and service questions
- Maintains patient records by updating account information and providing detailed patient interaction notes
- Prioritizing tasks to be most effective with time management
- Establish new patient accounts
- Data Entry
- Inbound and outbound calls
Required Skills
- Proficient at Microsoft Office Suite
- Tenacity
- Self-Motivated
- Problem-Solving/Resolving Conflict
- Energetic
- Team Oriented
- Passion For Helping People
- Outstanding communicator (both in person and over the phone)
- Quality Focus/Detail Oriented
- Multi-tasking
- 3+ years of Customer Service experience in Office, Call Center, Medical, or Pharmacy Environment
Preferred Skills Swiftpage Act! software, Sage 50 accounting software, Product Knowledge, Market Knowledge, Bilingual (Spanish/English) are a plus. Job Type: Full-time Pay: $18.00 - $20.00 per hour based on experience.
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off