Job Information
Matanuska Valley Federal Credit Union Records Retention- Imaging Clerk in Palmer, Alaska
PURPOSE To provide personal member service to our members and employees through clerical functions in accordance with policies and procedures established by the credit union. These responsibilities shall be discharged in an accurate and timely manner to assure that the needs of the members and employees are served, the objectives of the credit union are met, and good member/employee relations are maintained.
FUNCTIONS Responsible for member marketing of the credit union and a knowledge of all services offered, to a degree that will enable answering questions or referring members for a specific service. Responsible for the prepping, imaging and indexing of Community Office Daily Work. Assist with the logging closed account dates in imaging and pulling and filing closed cards. Responsible for logging paid dates of loans in imaging, pulling and sending paid notes to members. Assist with the running and mailing of change of address and remote access letters on a daily basis. Assist with the proofing and verification of loan packets after loan closing before going to imaging. Assist with the courier services in absence of incumbent. Responsible for maintaining a positive and courteous attitude when assisting members and co-workers. Assist with the logging of MVFCU security cameras in the absence of incumbents. Assist with the logging and imaging of signature cards including the filing of cards in the absence of the incumbents. Assist with Member Research. Maintain familiarity with Credit Union policies and procedures, as well as state and federal laws relating to responsibilities. Assist Records Retention Manager with departmental functions as needed in the absence of incumbents.
PREREQUISITES FOR THE POSITION Minimum Education: High School graduate or equivalent. Technical skills must include prior training or performance on a keyboard, computer and 10-key adding machine at a level that will require limited retraining. Minimum Experience: One year experience in general office record keeping with public contact and problem-solving. Prior experience with MVFCU may be considered in lieu of a portion of the above experience. With a limited knowledge base of MVFCUs Member Service and Teller Functions. Have a valid Alaska driver license with a clean driving record is required.