Job Information
HCA Healthcare EM and HM Director of Operations in Palm Harbor, Florida
Description
Introduction
Directors thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for an Emergency Medicine / Hospital Medicine Director of Operations for our Hospital Based Services team where excellence creates excellence.
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director of Operations role today!
Job Summary and Qualifications
The Director of Operations provides leadership and direction for program management and operations. Responsible for existing program management and successful implementation of new programs across Hospital Based Services (HBS) enterprise footprint. Owns the development of standardized ER/HM program implementation methods. Responsible for the development, communication, and implementation of standardized operations processes, workflow design, and ongoing measurement of key success indicators. Oversight includes accountability for operations, financial performance and managing client relationships through strategic implementation and people management.
SUPERVISOR: VP Operations HBS
DUTIES INCLUDE BUT NOT LIMITED TO:
Directs all activities related to new program operations/implementation
Monitors service line EM/HM financial performance
Prepares annual budgets
Monitors and manages labor cost and hours to budget
Monitors business metrics R/T financial and operational performance
In collaboration with HBS Leadership, facilitates, organizes the creation, and manages the following:
o Implementation manual
o Intensivist orientation manual
o Advanced Practice Providers orientation manual
o Annual gap assessment
o Order set development and annual review
o Policy/procedure annual review
o Job descriptions
o Recruitment
o New employee on-boarding
Works closely with recruitment, credentialing and enrollment to ensure provider understanding and compliance
Assists with coordination of new provider on-boarding
Creates and manages EM/HM project portfolio and manages all project requests (clinical & operational)
Manages approval process through HBS executive team
Management of new program portfolio
Directs and mentors all activities assigned to project manager
Collaborates with Chief Operating Officer & AVP Clinical Operations to create executive summary communications and presentations for all clinical and business operations across the company
Facilitates and organizes HBS committees and sub-committees to ensure coordination and collaboration between all key stakeholders
Monitor and report on portfolio performance
Work effectively with development to enhance growth initiatives
Support the goals of the facilities, divisions and markets
Serve as a key member of the leadership team
Assist in developing physician development plans, process improvements and implementation of best practices
Work effectively with management and support teams
Work effectively with the physician recruiting and HR functions of HCA Physician Services and hospital liaisons to support the placement of qualified physicians in hospital based programs
Ensure that HCA Physician Services compliance, training and education, policies and procedures are implemented for efficient, effective management of all programs, as appropriate for Hospital Based Physicians
Display consistent behavior that enhances the public image of the organization as evidenced by professionalism in interactions with peers, subordinates, customers, (patients, families, physicians, payors, vendors, etc.)
Participate in the recruitment, interviewing, selecting and hiring of new employees as assigned
Participate in ongoing orientation and education of new and existing employees as assigned
Conduct performance evaluations and corrective disciplinary action with employees as assigned
Maintain strictest confidentiality in areas of patient, employee and physician relations
Help prepare and participate in program, facility, market and division MORs/QORs as assigned
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
EDUCATION:
Bachelor’s Degree required
Master’s Degree preferred
EXPERIENCE:
Five to eight years project and/or program management experience required, including the ability to manage multiple projects and programs to successful completion for multiple hospitals, business offices or health systems.
Eight to ten years in large physician practice management or healthcare management with extensive physician interface
Experience in leading large, enterprise-scale projects or programs preferred.
Experience leading healthcare operations required
CERTIFICATION/LICENSE:
- PMP certification preferred.
Physician Services Group (https://careers.hcahealthcare.com/pages/physician-services) is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a(an) Director of Operations. Unlock your leadership potential with HCA Healthcare.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.