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Robert Half International Help Desk Analyst II in Palm Beach Gardens, Florida

Description

Looking for a new opportunity? You might find the Help Desk Analyst position at this growing company to be perfect for you. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment, you might succeed at this position. The primary function of this Service Desk Analyst job is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position could certainly have duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. If you're looking for work where you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. This position absolutely must understand Incident, Problem, Change Management and other processes. Also, how these processes work together to provide superior support and high availability of our business. The responsibilities for this Analyst job can sometimes include covering alternative shifts when needed.

Your responsibilities

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Provide guidance to Tier 1 support and team members

  • It is important for this job to facilitate user account management by handling onboarding, change and departure processes

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

Requirements

  • Excellent communication skills (written and verbal)

  • A qualified candidate would be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

  • Ability to multitask and meet deadlines

  • The ideal candidate has ITIL certification

  • You'll be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

  • 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Can work independently with minimal supervision

  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • A combination of superior customer service skills and technical aptitude is required for success at this position

  • Comprehensive knowledge of Provide Technical Support

  • Front-End Frameworks experience highly desired

  • Create Reports experience

  • Foundational knowledge in SQL Queries

  • Well-founded grasp of Computer Proficiency

  • Proven knowledge of Java API

  • Data Interpretation experience preferred

  • Working knowledge in one or more programming or scripting language

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $23.75 - $27.50 / Hourly

Location: Palm Beach Gardens, FL

Date Posted: October 16, 2020

Employment Type: Temp to Hire

Job Reference: 01000-0011592425

Staffing Area: Technology u0026 IT

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