Robert Half International Desktop Support in Palm Beach Gardens, Florida
The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides detail oriented level phone support to customers. Performs all duties in accordance with company policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned) • Troubleshoot and replace laptop and PC hardware. • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new full-time setup, termination, relocation, remote and automated updates, and remote support. • Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff. • Set up, maintain and troubleshoot Apple iPad tablets and iPhone. • Participate in IT Support queue which will result in assigning and prioritizing open issues. • Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation. • Troubleshoot issues as 1st & 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. • Perform server and desktop computer updates to safeguard from malicious viruses and malware. • Manage customer issues and requests by creating, tracking and documenting technical solutions. • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. • Build\deploy new workstations (desktops & laptops). • Install\upgrade hardware\software on Windows workstations. • Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation. • Maintain positive relations through effective customer follow-up. • Off hours work may be required as needed. • Must be available to travel domestically up to 5%. • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Working knowledge of current communications devices and protocols, server and desktop technologies. • Experienced in VOIP/PBX telephony systems. • Ability to manage multiple projects, activities and tasks simultaneously. • Execute other tasks as delegated by Director of IT.
Must have 3-5 years of experience as a Desktop Support Technician in a small to medium environment of servers, desktop systems and communications devices using current technologies. The employee must have excellent knowledge of Windows 10, 8.1 and 7, Windows server 2012 and 2012 R2, Microsoft office 2010-2016, and be proficient in utilizing internet to resolve IT related issues. MCP or/and A+ certification preferred
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When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $23.00 - $26.00 / Hourly
Location: Palm Beach Gardens, FL
Date Posted: February 22, 2021
Employment Type: Temporary
Job Reference: 01020-9502861778
Staffing Area: Technology u0026 IT