Job Information
MIAMI UNIVERSITY Associate Director of Customer Services & Sponsorships in Oxford, Ohio
Job Summary:
Directs the Recreational Sports Center customer service area, including pro shop/salies and inventory, reception control, equipment checkout, informal recreation, reservations & membership services. Coordinates services and support to meet user group requests and special event needs.
Duties/Physical Demands:
Directs 1-2 Customer Service coordinator and 45-50 students (4 FTE) with direct responsibility for customer service systems and staff, membership sales, pro shop sales and inventory, daily passes, sponsorships, informal recreation, and event support. Responsibility for revenue lines for membership, pro shop/retail, and sponsorships. Provide weekly manager on duty and front-line positions coverage. Oversight of content management related to customer relations, including website, phone messages, customer emails, digital and physical marketing and social media. Responsible for recruitment, hiring, training, scheduling, performance evals and disciplinary actions of student staff. Department liaison, serve and chair internal/external committees and work teams. Golden members programs, including Silver Sneakers, Renew Active and Silver and Fit. Helps to oversee our satellite facilities. Financial and Budgetary Responsibilities: Plan, develop, forecast and maintain. a budget of $1,000,000.
Minimum Qualifications:
Bachelor's degree Experience required 3+ years of experience in customer service, or retail Have or complete 1st aid/CPR within 90 days of hire.
Desired Qualifications:
Master's Degree Supervisory Experience BBP Certification ServSafe food Handlers certification Experience working in collegiate, recreational sports environments
Diversity Statement:
Miami University{rel="noopener noreferrer" target="_blank"} is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.
For more information on Miami University's diversity initiatives, please visit the Office of Institutional Diversity & Inclusion{rel="noopener noreferrer" target="blank"} webpage. For more information on Miami University's mission and core values, please visit the Mission and Core Values{rel="noopener noreferrer" target="blank"} webpage.
EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to
ADAFacultySta