Job Information
Schonberg Care Concierge in Oxford, Mississippi
BLURB & BENEFITS Job Summary: Beau Ridge at Oxford Farms, Oxford’s only independent senior living community, is looking for a friendly, compassionate person to join our team as a full time Concierge! We believe in fostering an environment in which our team members can grow and thrive, and we look for leaders who exemplify our TRUE CARE Core values. We offer a competitive environment where you can make a difference in the lives of older adults. If this sounds like the opportunity that you've been looking for, we’d love you to join our team! DUTIES AND RESPONSIBILITIES: Demonstrates Competency in the Following Areas: * Maintain an appearance and grooming level to reflect our professional standards. * Maintain building security by locking doors, periodic building walk-through, etc. * Assure resident and family needs are met by checking compliance list with daily task lists. * Secretarial Duties not limited to: data entry, making copies, sending faxes and e-mails,etc. * Report all community issues ( including staff, resident, guest issues) to Executive Director or Management Team * Make dining and other reservations for family members and relay information to the Dietary Department. * Maintain upkeep and proper supply of the Community Refreshment Bar and Bistro Area * Maintain strict confidentiality policy for all information concerning our residents and staff. * Assist residents with their service requests. * Manage both external and internal calls, receiving and communicating messages accurately. * Sort and send out correspondence and in-coming mail. * Ensure resident’s mail goes to the rightful owner and is not maintained at the front desk. * Maintain visitors, residents, and vendors sign in log. * Log in maintenance requests and work orders. * Knowledge of emergency and security procedures. * Perform the Initial contact for walk-in and scheduled tours * Skilled at establishing an excellent rapport with families. * Assist with creating marketing and community documents such as invitations, letters to families and notifications, as well as, managing spreadsheets for events and RSVP lists. Professional Requirements: * Adheres to dress code, appearance is neat and clean. * Completes annual education requirements. * Maintains regulatory requirements. * Maintains resident confidentiality at all times. * Reports to work on time and as scheduled, completes work within designated time. * Wears identification while on duty, uses computerized punch time system correctly. * Completes inservices and returns in a timely fashion. * Attends annual review and department inservices, as scheduled. * Attends monthly staff meetings. * Represents the organization in a positive and professional manner. * Actively participates in performance improvement and continuous quality improvement (CQI) activities. * Complies with all organizational policies regarding ethical business practices. * Communicates the mission, ethics and goals of the facility. Regulatory Requirements: * Must be 21 years of age or older * Minimum 1 year experience working with senior adults QUALIFICATIONS: * Excellent organizational and communication skills with effective listening skills and ability to speak clearly * Safety conscious, able to assess situations and make well thought-out decisions about a plan of action * Able to call 911 and give appropriate information * Ability to establish rapport with others quickly and easily * Ambitious and willing to learn new skills, particularly in the area of sales and marketing * Must have the ability to problem solve * Must have personal qualities such as; Patience, tact, enthusiasm and positive and helpful attitude for dealing with elderly residents and guests. * Ability to communicate individually and in group settings * Must have upper body strength adequate to bend, lift, shift, move, and/or assist in moving articles of more than twenty-five pounds. * Must be able to squat, reach, and stretch without distress. Must be able to tolerate extended periods of walking and standing. * Must have working knowledge computers and proficiency with Microsoft Word, Outlook, multi-line phone system, copier, scanner, and shredder. * Ability to successfully work collaboratively with people at all levels * Must have a flexible schedule Language Skills: * Able to communicate effectively in English, both verbally and in writing. * * Skills: * Basic computer knowledge. Physical Demands: * For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising resident care.