Job Information
RBC Bearings Sr. Application Developer in Oxford, Connecticut
Description
RBC Bearings is a well-known international manufacturer and marketer of highly engineered precision plain, roller and ball bearings. We have been providing bearings solutions to our customers since 1919. Over the past ten years, under the leadership of our current management team, RBC Bearings has significantly broadened our end markets, products customer base and five countries. Our selling efforts are supported by a global network of sales engineers, distributors and authorized agents.
JOB TITLE/LOCATION:
SR Application Developer – Oxford, CT
DESCRIPTION:
The Sr. Applications Developer works under the direction of the Applications manager. He/she provides technical support to resolve or assist in resolution of issues relating to ERP systems, reports, integration, and other software applications. The position is responsible for interacting with end users, opening support tickets with software vendors, and identifying and implementing solutions for software application issues. He/she also provides input for the improvement of processes and procedures. This position may involve some database maintenance work, such as writing and executing complex procedures and programs to extract data for business purposes or audits.
ESSENTIAL FUNCTIONS OF THE JOB:
Provides training, troubleshooting, and support to software application users
Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
Liaise with third parties and IT partners to resolve issues in a timely manner
Design and implement changes to the ERP system
Track and manage changes to the application software per defined Change Management process
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Determine severity of incidents and efficiently escalate them using the incident management process
Keep requester informed of progress
Ensure resolution meets user requirements while meeting Service Level requirements
Support a 24 x 7 manufacturing environment.
Support various software and applications, including enterprise solutions (ERP)
Ability to write complex SQL queries
Microsoft Access/Excel/Word/PowerPoint expertise is required
Provide outstanding customer service; requires excellent verbal and written communications skills.
Prioritize workload and complete necessary documentation using IT ticketing system
Ability to work independently under general supervision within a demanding client centric environment.
EDUCATION:
Bachelor’s degree and 5+ years of work experience in an IT related field is preferred.
High School Diploma and 10+ years of relevant work experience; 7+ years with Associates
EXPERIENCE:
5 years iSeries/AS400 programming experience
Strong understanding of RPGLE and CLLE
General knowledge of Windows Server (2012 and newer) operating system
Advanced knowledge of various Database Management Systems (DBMS)
High level of experience with desktop operating systems
Strong programming and debugging skills
Experience with SSIS, SSRS, and SSAS
Excellent troubleshooting skills
Excellent research skills
Technical documentation skills
Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner
SKILLS / CERTIFICATIONS:
COBOL, AS400 printing, Profound UI
Visual Studio (VB.net / C#), PHP, VBA (Office Programming, MS Access), Team Foundation Server Oracle (PL/SQL), SQL Server (T/SQL), and DB2 query writing and troubleshooting
Ability, initiative and accountability to execute broad assignments requiring minimal direction
Moderate understanding of enterprise datacenter technologies and general networking.
RBC Bearings is an Equal Opportunity Employer m/f/h/v