TEKsystems Desktop Support Technician in Owings Mills, Maryland
This positions sits on the Desktop Team onsite in Owings Mills. This team takes both the escalated calls from the helpdesk as well as dealing with software installations on various devices. You will get the escalated tickets from the helpdesk based upon what building you are on in campus. The team's goal is to clear the overflow of tickets so they can focus on the software installations on: computers, phones and laptops. There is no common issue, the common issues are dictated by projects going on throughout the organization. As level 2 support, the Desktop Support Technician provides users with guidance and support by taking ownership of Desktop problem resolution. The Technician acts as a key contact for on-site and remote users for PC and production problems and inquiries. The Desktop Support Technician installs and supports software, peripheral hardware devices, and all PCs built by PC build team, to include end of lease PC replacements. The Desktop Support team provides constructive feedback to the Desktop Support Manager to improve our environment and empower level 1 resources to resolve issues on the customers first call. Desktop Support also provides routine off-hour and weekend support through a rotation schedule, and may be called on to provide emergency Business Continuity / DR support
Top Skills' Details
This person must have excellent customer service ability and ability to interface with users.
Ability to multi-task as they are both taking escalated tickets and also dealing with software installs.
Experience using some type of scripting tool, ideally Powershell
Additional Skills & Qualifications:
Customer service, interfacing with executive level individuals and diligence. Experience working within Powershell and Mac OS is a nice to have.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.