Job Information
Volvo Group Customer Service Specialist in Overland Park, Kansas
Customer Service Specialist
Location:
Overland Park, KS, US, 66210
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Department, Division, or Global Function: Transport Funding
Reports to: TF Customer Service Supervisor
Mission/Purpose of Job: Primary customer contact position for incoming callers needing assistance with loan payments, copies of documents and general account information. Also assists in the collection of past due and coming due instalments on Transport Funding loans.
Key Responsibilities/Accountabilities:
Initiating calls and letters to freshly delinquent customers soliciting and arranging for prompt payment of past due amounts owing.
Receiving incoming return calls and customer service calls from finance customers needing assistance with payment arrangements, copies of documents, or other account information.
Communicating with Arrow branch managers regarding potential problem account situations and soliciting their input and/or assistance.
Counselling with customers regarding loan modifications, payment extensions and repair loans as needed and requesting management approval when required.
Maintaining a record of all contacts in the customer's call history loan record.
Critical Competencies:
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understand how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where other can’t; can simplify complex processes; get more out of fewer resources.
Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Preferred Experience and Knowledge:
Three years experience in sub prime secured loan collections or five years experience in unsecured collections.
High School Diploma
PC proficient with high level experience of Microsoft Word.
Skilled in the use of loan management software programs.
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Arrow Truck Sales , part of Volvo Group, is the leading retailer of used medium and heavy duty trucks in North America, with locations throughout the US and Canada. Since 1950, Arrow has built a solid reputation in the trucking industry by providing high-quality, pre-owned vehicles to customers who want to maximize the value of their purchasing dollars.
Job Category: Commercial Financial Services
Organization: Arrow Truck Sales
Travel Required: No Travel Required
Requisition ID: 2989
View All Jobs (https://jobs.volvogroup.com/?locale=en_US)
Do we share the same aspirations?
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Nearest Major Market: Overland Park
Nearest Secondary Market: Kansas City