Humana Care Management Support Assistant 2 (Work at Home) in Overland Park, Kansas
The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
High School Diploma
1 year or more of administrative, healthcare/insurance or customer service support experience
Comprehensive knowledge of Microsoft Word, Excel and Outlook, with the ability to type and enter data accurately, as well as the ability to quickly learn new systems
Excellent verbal and listening communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required
Proficient and/or experience with medical terminology and/or ICD-10 codes
Hours for this role are: Monday-Friday 8am-5pm CST
Must be a self-starter with the ability to work independently in a virtual environment
Scheduled Weekly Hours