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Synchrony VP, Sales Optimization - Health & Wellness in OTHER, Delaware

Job Description:

Role Summary

The VP, Sales Optimization is responsible for defining, developing and implementing key initiatives and process improvements that deliver a more connected, cohesive, and streamlined experience throughout the provider lifecycle. This role will partner with key stakeholders across platforms and functions to design and implement innovative solutions aligned to the Health & Wellness growth strategy.

This position is remote and can be located anywhere in the U.S. where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. We’re proud to offer you choice and flexibility.

Essential Responsibilities

  • Proactively identify strategic opportunities to enhance the sales process and improve the interaction with key customers throughout their lifecycle.

  • Partner with leaders across platforms to develop and implement contemporary sales solutions that meet customers where they want to be.

  • Execute transformational projects related to commercial initiatives including sales tool optimization, process improvement, performance management, and strategic accounts.

  • Lead platform efforts to define and prioritize capabilities and enhancements needed in to support the sales cycle, improve organizational effectiveness, enhance provider engagement, and drive growth.

  • Provide leadership and project management for key sales initiatives, including change management associated with improvement efforts.

  • Actively engage with various product, system, platform, and functional teams to design and deliver initiatives that support the Health & Wellness sales strategy and drive growth.

  • Serve as a resource and key team member on various project teams, leveraging knowledge of the sales cycle and business strategy to drive transformative change.

  • Develop and maintain excellent working relationships with functional leadership, enterprise partners, and key business stakeholders.

  • Perform other duties and/or special projects as assigned.


  • Bachelor's degree or 8 years of equivalent work experience in Financial Services.

  • Minimum of 5 years of Salesforce CRM experience with demonstrated success leveraging it to drive sales productivity and growth.

  • Minimum of 3 years of experience effectively managing multiple projects at once and building and leading strong cross-functional teams.

  • Minimum of 3 years of experience engaging and communicating with senior leaders.

Desired Characteristics:

  • Ability to provide strategic leadership and vision across a developing landscape.

  • Proven wing-to-wing project management experience with the ability to build and lead strong, diverse teams and deliver results.

  • Technically savvy with experience working on technology-related projects; system oriented.

  • Cross-functional experience with a track record of leading in a matrix environment and influencing key decision makers.

  • Excellent relationship management, communication, and presentation skills across all levels of an organization.

  • Ability to navigate and lead through complex business challenges and achieve well designed customer centric solutions.

  • Strategic thinker; innovative problem solver; collaborative leader; self-starter.

  • Leadership experience managing and developing direct reports.

  • Prior experience in a Sales role, preferably within healthcare or financial services.

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 85,000.00 - 170,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 12

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