Job Information
Kuehne+Nagel Sea Logistics ISC Operational Care Specialist in other, China
You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.
Your role
You will be responsible for enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our customer care specialists to ensure all requirements are met (in a timely + efficient manner).
Your responsibilities
To review + ensure alignment of shipping instructions, clarifying any deviations/conflicts taking country regulations, export compliance, rate + routing information into consideration.
To issue BAL specimen + release BAL B/L as per financial guidelines + working instructions.
To timely + accurately submit carrier OBL instructions, VGM + security filings.
To ensure departure confirmations (or deviations v. scheduled departure) are shared with the CCLs.
To immediately escalate problems, operation disputes or discrepancies to more senior roles as relevant.
To monitor the operational performance of carriers + other vendors, escalating/creating awareness if performance + commitments are not being delivered.
To collaborate with CCLs through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.
Your Skills and Experiences
Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for in an Operational Care Specialist.
Good Reasons to Join
We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.