Job Information
Microsoft Corporation Customer Success Account Manager in Oslo, Norway
The Customer Success Account Manager (CSAM) plays a pivotal role in driving customer success through the management of service deliveries and fostering strong customer relationships. The primary focus is on ensuring the successful adoption and productive use of Microsoft cloud technologies, supporting customers in their digital transformation journey, and empowering them to achieve more.
Responsibilities
Drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
Become a trusted advisor for the customer, fostering long-term relationships and demonstrating a deep understanding of their needs and goals.
Embrace the organizational and customer success strategy to maximize customer's investments and value.
Develop and orchestrate the delivery of strategic roadmaps for executing service planning and customer-facing service reviews, prioritizing engagements, and provide guidance to key stakeholders and executive expectations.
Orchestrate delivery resources to facilitate value realization with a focus on driving operational health.
Proactively anticipate, identify, and mitigate customer blockers and risks by leveraging Microsoft solutions and services.
Leverage, improve upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health.
Collaborate closely with the rest of the account team to ensure cohesive support and successful delivery of agreed solutions to customers.
Qualifications
Proven experience in customer success, account management, or a related field.
Strong understanding of Microsoft cloud technologies and services.
Excellent communication and interpersonal skills.
Ability to drive strategic conversations and influence decision-making at the executive level.
Strong problem-solving skills and the ability to proactively identify and mitigate risks.
Experience with project/program management is highly desirable.
Fluent in Norwegian, both spoken and written.
Must live within a reasonable distance from the Oslo office to be able to commute to the office on a regular basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .