Job Information
ManpowerGroup Content SME, Accessible Customer Service in Oroville, California
Our client, a leader in the accessibility sector, is seeking a Content SME, Accessible Customer Service to join their team. The ideal candidate will have strong communication skills, the ability to work collaboratively, and a keen analytical mindset which will align successfully in the organization.
Job Title: Content SME, Accessible Customer Service
Location: Remote (must work PST zone)
Pay Range: $60/hour
What's the Job?
Develop content for micro courses delivered in a learning management system covering effective customer service topics.
Create training material that enables community college employees to incorporate accessibility into their processes.
Act as a subject matter expert to develop at least one OnDemand training as needed.
Analyze and review information related to digital accessibility and customer service.
Collaborate effectively with team members to ensure successful project outcomes.
What's Needed?
Proven experience in content creation for training and self-paced courses.
Strong skill set in customer service tools, techniques, and methodologies.
Effective writing, presentation, and communication skills.
Ability to work independently and adapt to changing accessibility initiatives.
Working knowledge of relevant federal, state, and local accessibility laws and regulations.
What's in it for me?
Opportunity to make a meaningful impact on accessibility in education.
Work in a fully remote environment with flexible hours.
Engage in a project that supports student success and community college employees.
Potential for contract extension based on funding each fiscal year.
Collaborate with a diverse team committed to inclusivity and accessibility.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.