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KPMG Service Delivery Analyst II in Orlando, Florida

Business Title: Service Delivery Analyst II

Requisition Number: 53251 - 24

Function: Advisory

Area of Interest:

State: FL

City: Orlando


The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Service Delivery Analyst II to join our KPMG Spectrum practice.


  • Work flexibly in a centralized high performing team environment supporting internal and external clients who may be spread across numerous locations and often communicate virtually to support project delivery

  • Setup and administration of projects including coordinating schedules, preparing document request lists, communicating with relevant stakeholders, and, reviewing documents and reports for correctness and formatting

  • Develop and maintain knowledge of policy and processes to ensure consistent competency and KPIs are met

  • Effectively review data across multiple/systems and accurately transfer Maintain personal compliance of operational and regulatory risk

  • Undertake quality control of junior Analysts to minimize case errors and strengthen overall performance, provide feedback on QC results to Analysts and Team Leaders, and monitor ongoing quality results

  • Assist Team Leaders in the construction and execution of quality related, informal and formal development plans and conduct ad hoc and pre planned coaching support to embed development


  • Minimum two years of relevant experience

  • High School Diploma required; Associate or Bachelor level degree preferred

  • Intermediate understanding of working in a Banking operational environment may be desirable with a demonstrated ability to work successfully in a target driven operational environment

  • Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook

  • Excellent oral, verbal and written communication skills, including the ability to quickly and effectively communicate ideas through written narratives and diagrams

  • Strong teamwork skills and ability to handle multiple projects, prioritize competing tasks, and communicate to help resolve project issues with minimal supervision

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

GL: 6

GF: 15312