Job Information
Actalent Pharmacy Technician in Orlando, Florida
Job Title: Pharmacy TechnicianJob Description
We are seeking a dedicated Pharmacy Technician to join our Appeals department. In this role, you will work primarily with Medicare patients, handling denied Prior Authorizations. You will review provided information, reach out for additional details if necessary, and then send the case to Pharmacists for a final determination. This position involves making approximately 60 outbound calls per shift to Medicare/elderly members who are often frustrated due to medication denials, mostly for injectable medications administered in a doctor's office.
Responsibilities
Review denied Prior Authorizations for Medicare patients.
Reach out for additional information as needed.
Send cases to Pharmacists for final determination.
Make approximately 60 outbound calls per shift to Medicare/elderly members.
Handle calls with frustrated members professionally and empathetically.
Control conversations and redirect as needed.
Essential Skills
Data entry
Pharmacy experience
Pharmacy technician certification (Cpht)
Experience with appeals, managed care, and claims
Experience handling denials
Customer service skills
Proficiency with computer skills
Ability to work remotely and independently
Additional Skills & Qualifications
Strong customer service over the phone
Ability to handle and control conversations
Ability to redirect conversations as needed
Work Environment
This is a 100% remote position. You must work in a closed-door setting with limited distractions and ensure HIPAA compliance. A strong WiFi connection is required. The work schedule is Monday to Friday, from 10:00 AM to 6:30 PM in your time zone. You must be comfortable working weekends and holidays. The role offers a 90% cultural score internally, holiday pay while on contract after 30 days, and when permanent, includes holiday pay, PTO, flexibility, and benefits.
Pay and Benefits
The pay range for this position is $18.00 - $19.00
• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position will be accepting applications until Jan 10, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.