Job Information
Publix Patient Care Coordinator, Specialty Pharmacy - Orlando in Orlando, Florida
29418BR
Position Title:
Patient Care Coordinator, Specialty Pharmacy - Orlando
Department:
Pharmacy Operations
Location:
Orlando, FL
Description:
This position will serve as a patient advocate for all Specialty Pharmacy patients. The Specialty Patient Care Coordinator will help the patient navigate through the complex journey which entails both clinical support and financial assistance. Specialty Pharmacy prescriptions require a level of care and attention above and beyond non-specialty prescriptions. These prescriptions are generally very expensive, may require special handling and have specific administration requirements. The Specialty Patient Care Coordinator will work with the patient, prescriber, payer and the Specialty Pharmacy team to ensure the patient receives their medication in a timely fashion and has all of the support required to achieve the desired therapeutic outcome.
Publix Specialty is a closed-door pharmacy located in Orlando delivering premier customer service. Publix Specialty Pharmacy provides services for disease states treated with high-touch/high-cost medications, including immunology, multiple sclerosis, and cancer, offering dedicated support. Our team works directly with prescribers and insurance providers to keep costs low, delivers medication right to our customers’ door, and provides dedicated patient care support to help navigate treatment.
Responsibilities include:
responding to incoming communication (e.g., phone calls, emails, and faxes) from various stakeholders (e.g., patients, prescriber offices, local Publix pharmacies, other specialty pharmacies) in a timely fashion with superior level of customer service
conducting outgoing communication (e.g., phone calls, emails, and faxes) to various stakeholders (e.g., patients and prescriber offices) regarding specialty medications in a timely fashion with superior level of customer service to build and maintain loyalty
conducting the intake of prescriptions and completing vendor (e.g., manufacturer) sponsored enhanced services
supporting the Manager of Patient Experience in various operational and departmental tasks
Req ID:
29418BR
Hours of Work:
Monday - Friday, varied hours
Facility:
Lak Pharmacy Central Processsing B055
State:
Florida
Frequency of Pay:
Weekly
Travel Frequency:
0%
Minimum Base Pay:
19.65
Additional Information:
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.**
Address:
1950 Sand Lake Road
City:
Orlando
Year End Bonus:
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Maximum Base Pay:
27.10
Required Qualifications:
High School diploma or its equivalent
Registered with the State of Florida as a Pharmacy Technician
Knowledge of Pharmacy business practices and Pharmacy operations
Knowledge of pharmacy and healthcare laws, rules and operating policies and procedures (e.g., HIPAA)
ability and willingness to demonstrate eagerness, enthusiasm, optimism, and passion when working
ability and willingness to adjust one's style or approach in response to differing circumstances or to work in ambiguous situations’
ability to work productively and effectively when faced with stressful work situations and time pressures
ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages
ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer
ability to effectively resolve problems
ability to read the person/situation and respond appropriately
ability to create an environment in which a positive and professional service orientation is evident to internal customers
ability to persuade, convince or achieve buy-in from others.
ability to use “active listening” techniques to ensure the understanding of information provided by the speaker, and display interest in the topic discussed
ability to orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience
ability to prepare clear, accurate, understandable, and professional written text in English, using appropriate level of detail for the intended audience, and following the basic rules of spelling, grammar, and punctuation to convey information
basic skill level in Microsoft Word
knowledge of a dispensing system (e.g., McKesson EnterpriseRx (ERx))
availability to work nights as business needs require
Preferred Qualifications:
Bachelor’s degree (BS or BA) in a healthcare or business-related field
experience as a lead technician AND/OR 2 or more years’ experience as a technician in a specialty pharmacy or other related healthcare call center environment OR 3 or more years’ experience as a technician in a Publix pharmacy
Pharmacy Technician Certification
bilingual in Spanish
knowledge of practices and procedures commonly used in a call center or customer service environment
Knowledge of specialty pharmacy operations and accreditation standards (e.g., URAC)
intermediate skill level Microsoft Word
basic skill level in Microsoft Excel and Access
knowledge of clinical management system (e.g., Envoy)
Potential Annual Base Pay:
40,872 - 56,368
Zip Code:
32809
Benefits Information:
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)