Job Information
Signature Aviation Director, Operations Support & Planning in Orlando, Florida
As Director, Operations Support & Planning, this role is responsible for managing concurrent projects and responsibilities while also uniquely positioned to lead and drive the priorities of the Chief Operating Officer (COO) and other Operational leaders. You will serve in a critical position, enabling Field Team Members and Operations Leadership Team productivity, project management of strategic work, and managing stakeholders with an always-present mindset focused on identifying and enabling efficiency for our FBOs.
Serve as the main point of contact for all Field Support Center (FSC) projects that will impact Operations and influence key operations initiatives and cross-functional projects to strengthen operations support, effectiveness, and efficiencies.
Evaluate the process, tool efficiency, and operational effectiveness while concurrently partnering with FSC departments to enable continuous improvement.
Manage operations capacity planning for the organization, working with the Workforce Optimization Team (WFO) to coordinate labor adjustments and operations team for planning and execution.
Oversee operations projects, ensuring the operations team has sufficient communication to understand and work through interdependencies, align on projects, prioritize rollouts, and implement and track verification of rollouts.
Create and deliver tools and resources to the operations team to implement initiatives, with clear key performance indicators to support and drive accountability throughout the adoption and ongoing lifecycle of initiatives.
Facilitate clear and concise communication with strong attention to detail to operations, FSC departments, and the SLT/ELT team.
Manage daily operational activities (i.e., uniform compliance, QBV tracking and tool upkeep, task management, etc.)
Minimum Education and/or Experience:
Bachelor's degree or 10+ years of equivalent work experience
7 or more years working in global and complex settings with multiple C-suite or executive-level stakeholders
At least 5 years of experience in Project Management, Process Management, Agile Delivery, or as a Team Lead
Proven ability to accomplish goals with highly complex, time-sensitive deliverables
Additional Knowledge and Skills:
Strategic thinker with keen business acumen and decision-making skills
Problem solver with experience defining, shaping, and influencing strategy and operational execution
Ability to influence the business at all levels in the organization
Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment
Excellent oral and written communication skills, including the ability to explain financial models and terms in a clear, concise way
Excellent interpersonal and communication skills (written, verbal, presentation, negotiation), including communicating effectively with people at different organizational job levels
An Equal Opportunity Employer, including Disability/Vets
Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks