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Customer Technical Support Representative - Orlando, FL

Seasonal Consulting Job Opportunity – Onsite Position

Duration: December 2023- April 2024

Location: Orlando, FL (Zip Code: 32826)

Rate: $19.00/hr.

This role is the primary contact for customers to provide technical support for company product, proprietary software used in tax services. Technician will provide call center technical tier 1 & 2 technical support.

Essential Responsibilities and Duties:

• Receive inbound telephone calls, chat messages, and emails on product questions.

• Provide excellent customer service, technical troubleshooting, and problem resolution.

• Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.

• Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.

• Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.

• Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.

• Use professional judgment to resolve a problem.

• Escalate customer concerns as necessary to management, as required.

• Serve as liaison between customers and other personnel. Communicate problems and trends to team for internal resolution.

• Tier 2 or 3, you will assist and communicate with Tier 1 seasonal technical support and resolve reported problems.

• Provide assessment of existing systems and recommend improvement.

• Develop technical solutions to be posted to both internal and external knowledge base.

• Software testing of new and enhanced software applications.

• Perform other duties as assigned

Minimum/Essential Qualifications:

Ability to respond to customers inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment.

Preferred Skills:

High School Graduate or AA in computer science or business administration or equivalent experience.

1-3 years software technical support in a call center environment.

1-3 years windows 7 and 10, Chrome/Browser, Network Functions and Configurations and Software Applications.

Apply today for immediate consideration!

#P1

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.