Job Information
System One Services Customer Service Support in Orlando, Florida
Customer Service SupportOrlando, Florida
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Type:Contract
Category:Administrative & Clerical
Compensation Range:16.82 - 24.04 Per Hour
Job ID:187705
Date Posted:03/16/2021
Customer Support Coordinator
Orlando, FL 32811
System One is actively seeking aCustomer Support Coordinatorfor a contract position located in Orlando, FL.
Customer Support Coordinator Responsibilities:
Under the direction of the Orlando Service Center manager, the Customer Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process, and the sales professionals.
The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service/problem resolution and data maintenance.
Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion.
Addressing and taking initiative in following up on customer inquiries.
Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution.
Collaborate and maintain communications with Sales Representatives on customer-related issues.
Maintain statuses on assigned customer open order reports.
Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required.
Use problem solving ability to contribute, suggest and/or improve workflows, procedures, etc. Using computer proficiency to enter data quickly and accurately.
Adhere to company policies, procedures, and system documentation.
Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames.
Successfully interact with other service centers and plants.
Contribute to continuous improvement activities as needed or assigned.
Ensure orders maintain internal schedule to keep pace to be on time to the customer.
Work closely with team members to ensure completion of daily tasks.
Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best-in-class safety.
Customer Support Coordinator Requirements:
Minimum high school diploma or equivalent from an accredited institution
Any experience in the fenestration industry, ability to read architectural plans.
Worked in an environment where they have worked with sub-contractors or contractors daily.
Multiple years working for a fenestration company.
Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale).
Ability to read architectural drawings or the willingness to learn.
Demonstrate basic knowledge of products and pricing.
Construction-related industry experience.
Duration : Contract, temp-to-hire
Location : Orlando, FL 32811
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