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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12428764 Account Manager

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn\'t happen overnight. It\'s a result of hard work by extraordinary people. More than 11,000 of the industry\'s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at Horton, a Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world\'s leading professional services firm, Marsh McLennan (NYSE: MMC).

What You Do

Execution of Client Service

Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses

Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs

Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings

Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes

Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff

Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed

Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report

Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience

Manages time effectively to prioritize workload, client service requests, and service parameters on business processes

Market Strategy and Negotiation

Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices

Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission package following best practices

Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients

Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested

Remains current on forms, coverage, insurance carriers, industry trends, and legislation

Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches

Data Process and Integrity

Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution

Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence

Achieves desired levels of data completeness and process integrity by consistently meet ng activity timelines, quality metrics, and goals

Peer Relationships

Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.

Trains, guides, and mentors Client Service Representatives and other peers

Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload

Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other department

Your Education and Experience

Required

Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role

Available to travel to both local and long-distance client meetings

Has means of transportation for local travel as needed

2+ years Account Manager experience within an insurance brokerage, or comparable experience

Preferred

BS/ BA in Business, Insurance, or related field

CPCU, ARM, CEBS, or other professional insurance designation related to discipline

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