Job Information
UTAH VALLEY UNIVERSITY Student Services Assistant I - Transfer Credit in OREM, Utah
Student Services Assistant I - Transfer Credit
Salary: $35,120.00 - $43,900.00 Annually
Job Type: FT Nonexempt Salaried Staff
Job Number: FY2503455
Closing: 10/8/2024 11:59 PM Mountain
Location: 800 W University Parkway, Orem
Division: Enrollment Management
Position Announcement
Who we are:The Registrar's Office is a major hub of campus providing a wide variety of services to students, staff, and faculty. We are dedicated to building a culture where people thrive and enjoy where they work. Our office core values are Innovation, Kindness, Trust, Fun, Praise, and Self-Care. Now is the right time to join the UVU Registrar's Office!Who we are looking for:We know that great people are critical to the success of our office, and we are looking to add a proactive, detailed, and team-oriented Student Services Assistant I to our Transfer Credit team. A successful candidate will be student-focused, caring, collaborative, teachable, and excited by change and new opportunities. Bring your energy and excitement as we work to improve the student Transfer Credit experience!What you'll be doing:Under the direction of the Assistant Registrar for Transfer Credit, the Student Services Assistant I is tasked with evaluating incoming university and college transfer credits, including other credit for prior learning, according to University standards and policies. Reports to the Assistant Registrar of Transfer Credit with primary responsibilities including independent research of all domestic transfer coursework in comparison to the institution's available courses and building approved courses into the Banner system with the assistance of additional software. Assists students and other customers through phone calls, emails, and in-person consultations.Additional responsibilities include cross-training in all areas of the Registrar's Office and assisting team members with a variety of tasks and projects as assigned. Responsibilities are primarily clerical in nature and include precise data entry.Optional hybrid schedule of one remote workday depending on departmental needs.
Summary of Responsibilities
• Evaluates transcripts received from other Institutions of Higher Learning. Evaluations include reviewing the sending institution's accreditation status, matching the transcript to the correct student in the student information system, determining course eligibility and course equivalencies, entering the transcript, processing course equivalencies, and awarding academic credit.
• Researches transfer courses for the purpose of creating or updating course equivalencies in the transfer articulation database. Reports findings to department chairs or departmentally appointed faculty for official course evaluation. Enters received evaluations in the transfer articulation database and builds course equivalencies. Research includes proactive review of other USHE institution catalogs for annual transfer articulation updates.
• Reviews requests for credit for prior learning (CPL), including incoming test scores (AP, CLEP, DANTES), Joint Service Transcripts, and approved CPL requests submitted directly by academic departments. Determines student eligibility and awards relevant credit.
• Performs data entry related to incoming transcripts and CPL requests, including altering and rebuilding the Admissions checklist as necessary.
• Performs other duties as assigned including cross training and assisting team members.
Qualifications / Licenses / Certifications
Graduation from an accredited institution with an associate degree plus two years of experience; or a bachelor's degree; or any combination of related education and experience totaling four years.
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Knowledge / Skills / Abilities
Knowledge
• Knowledge of department processes, procedures, and policies (training provided).
• Knowledge of FERPA regulations (training provided).
Skills
• Skills in data entry (training provided).
• Skills in Ellucian's Banner student information system (training provided).
• Skills in Microsoft Office products: Excel, Word, Power Point, Outlook, Teams, SharePoint, One Drive (training provided).
• Skills in Qualtrics Experience Management Software (training provided).
Abilities
• Ability to accept feedback and change behavior.
• Ability to adapt and adjust for the benefit of the team.
• Ability to communicate verbally and in writing.
• Ability to think creatively and explore improvements to processes and procedures.
• Ability to work and compromise effectively with a team.
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