Job Information
UTAH VALLEY UNIVERSITY Financial Aid Counselor I in OREM, Utah
Financial Aid Counselor I
Salary: $43,888.00 - $52,710.00 Annually
Job Type: FT Exempt Salaried Staff
Job Number: FY2503690
Closing: 12/24/2024 11:59 PM Mountain
Location: 800 W University Parkway, Orem
Division: VP Student Affairs
Position Announcement
Join Utah Valley University as a Financial Aid Counselor I and play a pivotal role in empowering students to achieve their educational goals. In this position, you will provide personalized guidance to students and their families, helping them navigate the financial aid and scholarship process with clarity and confidence. You'll have the opportunity to apply your knowledge of federal regulations and use professional judgment to assess eligibility, ensuring accurate and compliant awarding of financial aid. Beyond campus, you'll make a meaningful impact by conducting outreach events in the community and educating high school seniors about available resources. This role combines administrative expertise with direct community engagement, offering a dynamic and rewarding opportunity to support students on their academic journey.
You can expect to hear from us after the holiday, no sooner than Monday, January 6th.
Summary of Responsibilities
• Advise students and parents in person, email, service tickets, and over the phone concerning federal, state, and institutional financial aid and scholarships.
• Evaluates students' financial needs based on requirements of federal and state laws and regulations or institutional policy. Determines exemptions for students with unusual or special circumstances. Coordinates and processes all financial aid appeals for status change and academic progress.
• Develops training programs and informs and/or trains campus departments, students, secondary education counselors, parents, and other community agencies regarding opportunities for financing education based on federal, state, and institutional funding requirements.
• Assists in the development of training manuals. Research and resolve questions about application process and processing problems. Continued education through state, regional, and federal trainings. Performs regular area internal audits.
• Daily processing of reports and peripheral documentation pertaining to federal aid eligibility and awarding.
• Assists co-workers when needed to ensure the successful operation of the department. Perform other duties as assigned.
Qualifications / Licenses / Certifications
Graduation from an accredited college or university with a bachelor's degree plus one year of experience related to the Summary of Duties; or any combination of education and/or experience totaling five years.
Preferred Qualifications
Graduation from an accredited college or university with a bachelor's degree in Business Management or Behavioral Science or related field plus one year of experience related to the Summary of Duties or any combination of education and/or experience related to the Summary of Duties totaling five years.
Knowledge / Skills / Abilities
Knowledge
• Knowledge of federal regulations pertaining to financial aid and scholarships including need analysis, eligibility assessment, verification, packaging strategies, loan awarding, default prevention, Federal Work Study, Return of Title IV, and evaluation of academic progress.
• Knowledge of financial aid institutional policies and procedures.
• Knowledge of computerized financial aid systems, preferably Banner.
• Knowledge of computer applications such as word processing, spreadsheets, database, power point, internet tools, email systems, and other general computer skills.
Skills
• High technical aptitude and skill in problem solving, technical troubleshooting, decision-making, and prioritizing.
• Effectively uses interpersonal skills and communications skills, including tact, diploma y, understanding, compassion and valuing all contributions, while maintaining adherence to policies.
• Effectively using organizational and planning skills, with acute attention to detail, exacting accuracy, and follow-through.
Abilities
• Ability to work effectively with individuals from all different backgrounds.
• Ability to analyze and solve problems in an effective and professional manner.
• Shows initiative and has ability to effectively prioritize tasks to meet deadlines.
• Ability to learn quickly.
• Ability to effectively provide knowledge, and expertise to students, parents, and staff.
• Experience working in a team-oriented, collaborative environment.
• Ability to gain and maintain access to federal student aid databases.
• Ability to maintain confidentiality pertaining to all student records in compliance with federal and state regulations (i.e. FERPA, GRAMA, etc.).
• Ability to effectively create, compose, and edit written materials.
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