Job Information
TEKsystems IT Analyst in Opelousas, Louisiana
Description:
We are looking for an IT Analyst to join the team on a 6 month contract to hire basis. IT Analyst are responsible for a combination of helpdesk and hands on desktop support using FreshDesk ticketing system. IT Analyst deploys and maintains PC infrastructure, printing, and end-user devices. They respond to customer inquiries, provide technical assistance, perform diagnostics, isolate problems, implement solutions, and document in Fresh Desk ticketing system. Support is provided by phone, email, and/or in-person across multiple locations.
Responsibilities:
• Provides advanced technical assistance, troubleshooting and support related to operating systems.
• Provides user support on Electronic Medical Records (EMR) system.
• Performs network-based PC imaging and patching. Set up new user equipment. Install all desktop software and
local/network-based printers.
• Maintains information systems and applications.
• Works with users to properly store, secure, and backup company and patient data in accordance with HIPAA.
• Enrolls company owned mobile devices in Mobile Device Management. Maintains configurations to ensure devices are
up-to-date and complies with HIPAA.
• Creates and updates technical and clinical documentation. Collects information in a more organized way to improve
support, processes and communication.
• Adds and maintains user attributes/groups in Active Directory, Azure Active Directory, and Office 365.
• Analyzes network and system issues. Attempts to resolve or collect additional information before escalating to Tier 3
• Deploys, service/repair, and updates hardware: PCs, printers, monitors, and handheld devices
• Performs troubleshooting and resolves VoIP and VPN related problems.
• Maintains an inventory of IT property and assets.
• Monitors for suspicious users, applications, and network activity (breaches). Ensures antivirus and endpoint encryption
is enabled on all devices. Implements and monitors scheduled scans of PCs.
• Isolate/sandbox suspicious and rogue devices. Escalate to System and Network Administrators/Engineers to determine
root cause and network exposure.
• Trains users on new and existing technologies and equipment.
• Other duties as assigned.
Skills:
Network Engineering, Firewall, Router, WAN, Troubleshooting, Cisco Routers, Cisco Switches, Routing, LAN, Infrastructure, Fortinet, Routing and Switching, VPN, Firewall Management, Desktop, Help Desk Support, Customer Service, Windows 10, Active Directory, Technical Support, Office 365, Password Reset, Hardware, Imaging, Windows, Deployment, PC Support
Top Skills Details:
Network Engineering, Firewall, Router, WAN, Troubleshooting, Cisco Routers, Cisco Switches, Routing, LAN, Infrastructure, Fortinet, Routing and Switching, VPN, Firewall Management, Desktop, Help Desk Support, Customer Service, Windows 10, Active Directory, Technical Support, Office 365, Password Reset, Hardware, Imaging, Windows, Deployment, PC Support
Additional Skills & Qualifications:
Experience with Hardware/Software Support, Helpdesk, Desktop Support Experience, PC Repair Experience, Printer Support, Remote Troubleshooting, Hardware Deployment, etc.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.