Job Information
Reynolds Outdoors LLC Customer Service Representative (Customer Service Rep) in Opelika, Alabama
To fulfill this main responsibility, you may perform the following tasks:
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that theyre still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a clients or customers questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working with a team ofCSRsand other departments to find appropriate solutions to problems