BMO Financial Group Senior Manager in Ontario, Canada


We support Corporate & Commercial Lending Operations (teams in Chicago, Milwaukee & Toronto).

Act as a liaison between the end user and Technology/Development and the vendor (Finastra)

The team is responsible for triaging/investigating APMS & Loan IQ system related issue

This role requires the following:

Strong People Management

Help Desk background

Support or Ops background

Project related experience/familiar with project lifecycle

Loan IQ, APMS, Livelink – CCL Suite of applications

Ability to effectively manage remote teams

Minimal travel


Knowledge and Skills:

  • University degree/college diploma or equivalent work experience

  • 7 to 10 years of lending/lending operations related experience

  • 4 to 6 years of management experience

  • Solid knowledge of standard desktop applications used by the business unit – including Loan IQ, APMS, Livelink (CCL Suite of applications)

  • Advanced knowledge and understanding of Ops key processes and controls

  • Advanced understanding of the Ops risk and regulatory requirements

  • Solid knowledge of departmental systems and applications, including Loan IQ, APMS, Livelink (CCL Suite of applications)

  • Advanced knowledge of process and/or project management

  • Advanced problem-solving skills

  • Advanced decision-making skills

  • Advanced analytical skills

  • Advanced prioritization skills

  • Advanced customer service and relationship management skills

  • Advanced managerial leadership skills

  • Advanced risk management skills

  • Advanced planning skills (re finance, resource, input on strategy)

  • Advanced influence management skills

  • Advanced conflict management/ resolution skills

  • Advanced change leadership skills

  • Strong facilitation/ presentation skills

  • Advanced written and oral communication skills

We're here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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