Job Information
Association of Energy Services Professionals Lead Service Desk Technician in Onalaska, Wisconsin
Description
Who is Michaels Energy?
Michaels Energy is a veteran-owned energy consulting firm that exists to help businesses minimize waste and maximize value. Our energy and engineering gurus are obsessed with optimizing buildings and processes to maximize energy savings and profits, minimize utility grid stress and carbon footprints, and keep this big, beautiful planet in tip-top shape. Our passion is developing long-term client relationships with energy users, utilities, consultants, and partners. This passion combined with our core values of proactive and responsive service, intuitive analysis, collaborative partnerships, and fanatical execution, forms the foundation of our corporate culture.
We’re proud to share that Michaels Energy is one of Inc’s Best Workplaces of 2024. This award is given to workplaces that foster an environment where employees willingly go above and beyond in their work, advocate for the organization and intend to stay into the future.
What is the role?
Michaels Energy seeks an experienced Lead Service Desk Technician to provide technical assistance to users by answering questions and resolving computer issues for staff members, including printing, software installation, email, and operating systems. The Lead Service Desk Technician will also perform day-to-day maintenance on the network, workstations, servers, software, and services, including support on infrastructure projects. The Lead Service Desk Technician will provide influential leadership, mentorship, and guidance for junior IT staff.
We are looking for someone who enjoys working with customers, wants to solve problems for and be of service to others, and will live our company values. If you have a strong attention to detail and are task-oriented, this is the role for you!
Help Desk
Tier II/Tier III support for help desk tickets
Deliver quick and consistent ticket response
Consult with other IT personnel and third parties to verify the troubleshooting approach
Maintain communications with users until tickets are resolved by providing periodic status updates and estimated completion times
User Assistance
Answer user inquiries regarding computer software or hardware operation to resolve problems
Utilize all available resources to research and investigate problems or to provide technical support
Set up equipment for employee use, including installing and configuring operating systems and appropriate software
Provide training to users
Server and Computer Maintenance
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Order replacement supplies and equipment as directed
Manages Azure Active Directory/Active Directory users including setting up new users, email setup, managing security group permissions
Monitor the daily performance of computer systems and logs
Hardware/Software Management
Assists with mobile phone management, set up, distribution, and maintenance
Refer major hardware or software problems or defective products to vendors for service
Oversees equipment orders and preparation for delivery to users
Develop training materials and procedures and train users in the proper use of hardware or software
Adapt and configure programs and technology for internal needs
Keep abreast of latest technology and trends
How do you contribute?
After 3 months, you will have….
Learned Michaels’ internal processes and business practices
Gained knowledge of IT hardware and software
Responded to and resolved helpdesk tickets
After 6 months, you will have….
Performed routine hardware and software maintenance
Provided guidance and training to junior staff
Contributed to the development of Michaels’ IT Service Management system
What are we looking for?
Associate Degree in information technology or related field
A minimum of three years of help desk experience
M365, active directory, and corporate technology infrastructure
Ability to provide excellent customer service
5% - 10% travel is required to remote offices and training
Where can you work?
Denver, CO
Hybrid in the Denver region
Pay Range
$75,000 – $89,000
Why work for Michaels Energy?
The top reasons Michaels Energy is an awesome place to work, besides helping the world save energy.
We Never Stop Learning
Flexible Work Hours
Collaborative
Career Development
Beer Fridays
Fresh Fruit Daily
Wellness Rewards
Fun Company Outings
Michaels Energy Diversity Statement
We strive to build and nurture a culture that is inclusive and welcoming for all employees. We know diversity and inclusion are essential to innovation, a strong work environment and exceptional results. This fits in well with our culture that celebrates the unique, the different, and the individual. For us, this is who are and what we do, not just words in a policy.
Job ID: 74004544