Job Information
CIBC Consultant, Infrastructure Management in ON, United States
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
As a member of the Managed Desktop Contact Centre Team you will provide subject matter expertise to medium/large projects/initiatives as they relate to the design, implementation and support of major infrastructure technology through the use of MECM. The Consultant, Infrastructure Management, will focus on building both virtual and physical devices in a Production Contact Centre environment supporting Tier 1 applications. You will play a key role in designing, implementing, and maintaining innovative solutions that enhance our Contact Centre Operations.
You can effectively perform all work activities remotely and will only be required to be on-site on an occasional basis. OR You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.
How You’ll Succeed
Client engagement – Meet with business partners to understand their priorities, advise them on solutions, and provide answers to any problems in the infrastructure.
Extensive Technical Troubleshooting - Strong MECM Troubleshooting knowledge of approaches and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems. Open tickets with 3rd party vendors (MS and Google) and collaborate in collecting logs and troubleshooting until resolution
Information Security Management - Knowledge of processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data.
Leveraging technology - Strong familiarity of x86 Server Hardware Architecture, Disaster Recovery Concepts, High Availability, IT Audit processes, redundant components and concepts of Virtualization.
Who You Are
You can demonstrate experience in 2-3 years of experience managing and administrating Windows endpoints through MECM including Patching, Software Deployment, Maintenance; Active Directory, Group Policy Objects (GPO), High Availability; Operating System Deployment. In managing and enhancing change management reports. At least 2 years of experience utilizing MS office suite, specifically Teams, Excel and PowerPoint. A strong asset if you have experience utilizing ServiceNow, Global Protect, Intune, and you have knowledge of SCCM/Active Directory and PowerShell scripting.
You have a degree/diploma. In Business, Commerce, and/or related program.
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
ON-81 Bay Street-Virtual
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Decision Making, Infrastructure Design, Infrastructure Implementations, Infrastructure Management (IM), Leadership, Technical Requirements
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.