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Secur-Serv, a Scantron Corporation  company, is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. 

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. 

Why Secur-Serv?

Join Secur-Servbecause we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes a EPO medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.  

• Plan for your future with Scantron’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.  

• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.  

• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.   

This is a hybrid position, looking for qualified candidates in the Omaha, NE and surrounding areas

POSITION SUMMARY

The Support Analyst I will be configuring and replacing equipment for new and current employees.  You will also provide internal support to resolve issues with hardware and software, imaging of Secur-Serv’s end user equipment, and basic network troubleshooting. 

ESSENTIAL RESPONSIBILITIES

• Troubleshoot and maintain, workstations, networking equipment, and software applications

• Provide technical support services to employees using the phone software as well as in person

• Perform administrative tasks, such as, user authentication and authorization, software updates, and configuration of drivers and settings on personal computing devices and printers

• Imaging of desktops/laptops/mobile devices

• Escalate appropriate technical issues in a timely manner

• Meets all attendance requirements

   

  REQUIREMENTS

• High School Diploma or equivalent

• Minimum 1-2 years of IT experience

• Minimum 1-2 years previous experience in a support role

• Proficient in the following systems and maintenance:

• Microsoft Windows 10/11

• Microsoft 365

• Mobile Phone Support

• Desktop Support

• Computer Imaging

• Microsoft Entra ID

• Desktop Hardware support and setup

• Networking (cisco and/or fortigate)

• Intune

• Azure

• Exceptional communication skills with customers and coworkers

• Ability to learn quickly and thrive in a fast-paced, dynamic environment

• Knowledge and ability to use computers

• Significant autonomous decision-making authority

• Proficient in time management, prioritizing, and multi-tasking

   

PREFERRED SKILLS/EXPERIENCE

• Associate degree

• Proficient in Network equipment maintenance (racking networking equipment, wireless Ap setup etc.)

• Proficient in Microsoft Window Server 2026-2022

   

PHYSCIAL/MENTAL REQUIRMENTS

• Sit Frequently at a desk

• Frequent fine hand and finger movements (keyboard, writing, mouse movement)

• Continual close visual acuity for reading

• Hearing and Speaking for communication within and outside of company.

• May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,

• Mental Requirements – must be able to consistently:

• Learn new tasks,

• Remember Processes,

• Maintain focus,

• Complete tasks independently

• Make timely decisions in the context of a workflow,

• Ability to communicate effectively,

• Able to adhere to process protocol in a timely manner

   

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. 

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Scantron.com or calling 402.697.3039. 

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. 

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