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Lincoln Financial Group Medical Records Coordinator in Omaha, Nebraska

Alternate Locations: Atlanta, GA (Georgia); Omaha, NE (Nebraska)

Relocation assistance is not available for this opportunity.

Requisition #62482

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

The Role

The Medical Records Coordinator will perform and deliver on highly routine assignments independently for his/her assigned area(s) of responsibility in accordance with established procedures/guidelines. S/he will contact health care providers to request/retrieve medical records and invoicing and pay appropriate medical fees.

Duties & Responsibilities

  • Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

  • Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.

  • Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.

  • Meets or exceeds departmental quality and service standards.

  • Works overtime as needed.

  • Handles escalated issues and rush requests from claims examiners/managers as needed.

  • Contacts health care providers and medical facilities to request and retrieve medical records needed for processing claims.

  • Organizes, plans, and prioritizes work to meet or exceed productivity standards in order to meet business needs.

  • Monitors and reviews information from medical records requests to troubleshoot issues and solve problems

  • Provides information to supervisors, co-workers, and others by telephone, in written form, e-mail, or in person.

  • Enters, transcribes, records, stores, and/or maintains information in written or electronic/magnetic form.

  • Works with internal and external customers to achieve timely processing and retrieval of medical records

  • Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.

  • Remains current in profession and industry trends.

  • Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes

  • Performs other duties as required.

Education & Experience

  • High School or GED (Minimum Required)

  • 0 - 1+ Years of general administrative support, customer service, and/or data entry experience. (Required)

  • Demonstrates good written and verbal communication skills.

  • Ability to read, analyze and interpret internal documents such as but not limited to policy and procedures and standard operating procedures.

  • Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form.

  • Demonstrates ability to evaluate information and the implications of a course of action or solution.

  • Ability to perform under stress in cases of emergency, critical or hazardous situations.

  • Ability to work with others in a team environment.

  • Demonstrates the ability to use sound judgment and discretion regarding confidential information.

  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

  • Successfully completes regulatory and job training requirements.

  • Demonstrates ability to work in a fast-paced environment.

  • Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).

  • Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.

  • Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

  • Demonstrates interpersonal skills with a collaborative style.

  • No Licensure or Certification Required.

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

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