Campus Pride Jobs

**Position Summary Under direct supervision, answers the District's Customer Service number to handle customer billing inquiries, transfers of service, payments, emergencies, and service orders. This position requires a high degree of accuracy and problem-solving ability. This position requires working in a fast-paced, high-volume call center environment with set production and quality standards. The Customer Service Clerk I must successfully complete all required classroom training and Service Clerk II. Employee shall not remain in the Customer Service Clerk I role beyond twenty-four (24) months.

Minimum Requirements

• Required - Minimum of 2 years of customer service experience. Candidates whose two (2) years of experience have been within the last five (5) years may be given preference.

Education

• Required - High School Diploma or General Education Diploma (GED)

Licenses, Certifications and/or Testing

• Required - Have and maintain a valid drivers license Upon Hire
• Required - Employee(s) in this position are covered under the Department of Transportation Drug and Alcohol testing provisions. This includes post-offer, random, post-accident, reasonable suspicion, follow-up, and return to duty testing. Upon Hire
• Required - Pre-employment Background Check and Drug Screen Upon Hire

Knowledge, Skills and Abilities

• Machine skill speed of 25 words per minute (wpm) required. Machine skill speed of 35 words per minute (wpm) is preferred; those meeting 35 words and with a high degree of accuracy will be given preference.
• Proficiency with personal computers, to include enterprise-wide software; knowledge and skill with Microsoft Office (Excel, Outlook, PowerPoint and Word). (Intermediate proficiency)
• Ability to learn new or upgraded computer software as required.
• Demonstrate excellent written and verbal communication skills to assist internal and external customers, co-workers, and management professionally, and the ability to exhibit and maintain a courteous demeanor regardless of provocation.
• For bilingual specific role(s) there is an additional requirement based on business needs.

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``` - Bilingual Requirement - Excellent written and verbal communication skills, in both English and Spanish, to assist internal and external customers, co-workers, and management professionally, regardless of provocation. - Individuals who have agreed to use English/Spanish bilingual skills must be able to demonstrate proficient Spanish speaking skills by completing a verbal proficiency test prior to being placed in this position. (Intermediate proficiency)

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``` - Demonstrate ability to provide high quality service to customers by combining excellent problem-solving and decision-making skills with a strong desire to help others. - Demonstrate an excellent grasp of basic customer service skills such as active listening and techniques to resolve difficult customer relations issues. - Demonstrated ability to possess the following soft skills:

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