Job Information
Oracle Director, Cloud Success Navigator - Customer Adoption in Olympia, Washington
Job Description
The role will help inform the overall approach for customer adoption of Oracle Cloud Success Navigator. For new and expanding customers, use cases and scenarios will focus on the implementation experience to reduce risks, accelerate time to value, and ensure continuous value realization. For customers already “living” in the cloud, this role will engage and invite those segments to explore, expand, and adopt capability to drive continuous improvement and innovation.
Success for this role requires an experienced leader who has held customer-facing roles either commercially or with senior internal stakeholders and decision makers. An understanding of consulting solutions, industry best practices, business processes, change management, and the ability to identify and interpret a customer's strategic requirements are central to success for this role. Those aspects, amongst others, will be utilized to enhance outcomes for our customers and inform the continued evolution of Oracle Cloud Success Navigator capabilities and offerings.
The experience relevant to this position could include a combination of deep Customer Delivery, Consulting, Customer Success, and/or Go to Market experience related to Fusion Applications, Technology, and Industry solutions supported by a track record of success.
Career Level - IC5
Responsibilities
Core Responsibilities:
Evangelize the use of Oracle Cloud Success Navigator platform with customers and partners by showing the value of the platform across the entire cloud lifecycle, while working closely with the global teams to ensure a consistent and scalable approach.
Collaborate with Oracle Consulting and external Partner/System integrators on incorporating Oracle Cloud Success Navigator to enable successful implementations, promoting a faster time to value for the customer and enhanced transparency & alignment between Oracle and its partners.
Collaborate closely with corporate marketing and Oracle selling functions in assigned markets to establish and amplify the value of Oracle Cloud Success Navigator
Lead and/or collaborate various assigned project and initiative tracks related to ongoing operational and growth-oriented efforts surrounding the scaling and evolution of Oracle Cloud Success Navigator globally.
Provide input to the global development and management of customer surveys and feedback through direct consultation, focus groups and digital in-app surveys.
Work closely with the Navigator, partner engagement, product management and engineering teams to provide direct customer and partner input into ongoing platform innovation and improvement.
Recommend enhancements to Oracle Cloud Success Navigator to improve customer engagement and value realization based on customer feedback, lessons learned, and leading practice recommendations to further optimize cloud customer transformations.
Collaborate with Partner/System Integrator enablement, Go-to-Market & Success teams to ensure partners support and drive customer engagement and adoption of Oracle Cloud Success Navigator
Support the entire process of early phase engagement with customers and partners using Oracle Cloud Success Navigator during their evaluation/buying process.
Be the Navigator lead on specific customer engagement programs, providing guidance and support to ensure they obtain maximum value, that issues are addressed, while ensuring customer feedback is captured and communicated to the product and engineering teams.
Provided input on what elements of data should be integrated and obtained (strategy, solution architecture, business plans, KPIs and performance metrics, demo environments, etc) for use within Oracle Cloud Success Navigator
Continuously monitor competitive solutions, and work with Oracle Cloud Success Navigator product management to recommend enhanced features as well as develop positioning collateral inclusive of competitive analysis.
Contribute to the establishment and curation of key performance indicators (KPIs) to measure the success and impact of Oracle Cloud Success Navigator, it’s launch and on-going success.
Be a thought leader for the futuristic vision for Oracle Cloud Success Navigator using AI & Automation for guidance & advisory for customers and partners.
Role Skills:
Highly Developed Communications Skills :
Ability to provide clarity regarding the strategic intent and business objectives of the Oracle Cloud Success Navigator
Communication expertise that generates organization-wide understanding and builds confidence and inspires support through a convincing presentation style.
Active listening skills to understand the customer’s challenges, goals, and perspectives
Customer Centricity :
Skills and knowledge to be able to effectively put the customer first and at the centre of the Oracle Cloud Success Navigator experience to cultivate long-lasting, collaborative customer relationships.
Understanding and appreciation that the customer is the focal point of all decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty, and advocacy
Business Development :
Ability to effectively position the value proposition of the Oracle Cloud Success Navigator to customers and partners.
Holds self and others accountable for delivering stakeholder value.
Creates and instils a performance driven and results-orientation culture
Innovation and Digital Transformation :
Predicts changes in customer expectations and takes advantage of opportunities to innovate and re-shape the digital value proposition.
Builds long-term business value and creates a culture of innovation and encourages entrepreneurship.
Strategically develops a range of options or paths to achieve business objectives within a changing environment.
Ability to guide the customer through their digital transformation
Strategic Leadership & Thinking :
Establishes and demonstrates authentic and strategic leadership across internal and external stakeholders.
Builds internal and external reputation as a strategic business leader and thinker that inspires and empowers others toward achievement of strategies and objectives of the Oracle Cloud Success Navigator.
Oracle Cloud Lifecycle Experience :
Demonstrated understanding of the Oracle Cloud Lifecycle
Knowledge of the Cloud Lifecycle elements and resourcing requirements from the initial engagement, design, scoping, configuration, testing, go-live and run and maintain.
Experience with Cloud implementation methodologies and upgrade release lifecycles
Leading with Integrity :
Commitment to ethical leadership practices and integrity in coaching interactions
Adherence to professional standards, confidentiality, and respect for diversity and inclusion
Experience in coaching and developing individuals and teams.
Ability to identify leadership strengths and areas for improvement in the team.
Collaborating across Oracle :
Fosters collaboration between business leaders especially leadership teams.
Facilitates consensus among diverse stakeholders with opposing viewpoints on critical issues.
Drive a diverse and inclusive culture throughout the organization, while instilling a sense of common purpose, joint mission, and mutual responsibility to create and support business outcomes.
Aligns strategic priorities of their own area with the direction and priorities of the broader organization.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $50.48 to $95.91 per hour; from: $105,000 to $199,500 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer