Job Information
Citigroup Site Support Engineer in Olsztyn, Poland
Are you willing to cooperate with multiple teams from various areas of business? Are you passionate about technology and have skills to be a part of in-country technology support team, providing service to businesses in one of the biggest Citi Solutions Centers?
We might have a career for you!
Team/Role Overview
Local technology support team is looking for a candidate for a Site Support Engineer role. Employee in this role, will be responsible for providing local desktop and infrastructure support to CSC businesses and end users, including but not limited to local technology components like desktops, network maintenance, technical guidance on projects. The main objective of this role is to use infrastructure technology knowledge and identified policies to provide End User Support, resolve technological issues and cooperate with local, regional, and global teams on initiatives affecting local environment.
CSC Poland In Country Site Support team, is part of End User Services team within CTI organization, which overall mission is to enable Citi's global workforce to gain maximum benefit from the technology and applications we use to serve our clients and operate our company. As in-country CTI team, site support is also a liaison between global CTI project teams and local business for any projects and implementations affecting CSC technology environment.
What you’ll do
Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
Provide IT systems and hardware diagnosis, problems troubleshooting, incident and requests resolution
Support end users in the use of IT equipment
Communicate with internal clients and support groups via telephone, email, internal IM tool to ensure timely resolution of problems
Cooperate with local, regional, and global teams on initiatives affecting environment supported by the team
Assist in systems implementation/enhancements and post implementation activities
Management and control over Communication and Tech Rooms in accordance with Citi Polices and Standards
Exchange ideas and information in a concise and clear manner
What we’ll need from you
Preferable experience of 2 years in technology support roles
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Drive to learn new technology products
Adaptability and openness to frequent changes in technological solutions
What we can offer you
This is a role that'll offer you the opportunity to build an in-depth knowledge on technological solutions used in global banking and how vital support teams are to enable business in providing services. Every day can bring new challenges that will help you develop new skills that can drive your career
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:
Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
A discretional annual performance related bonus
A chance to make a difference with various affinity networks and charity initiatives
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-MK2
Job Family Group:
Technology
Job Family:
Infrastructure
Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.