Job Information
Ferrellgas Customer Service Specialist / 2024-27559 in Olive Branch, Mississippi
This Position is for a Customer Service Specialist with a work location in Olive Branch, MS.
Overview
Looking for a Full-Time Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience and will strive to foster growth.
Responsibilities
Works with customers on a daily basis to sustain and improve business relationships.
Uses fact-finding sales methods to customize company programs and services to meet the customer needs and strives to obtain new business.
Ensures accurate account setup, maintenance, and the closing of all customer account information.
Handles all customer issues by following company customer complaint resolution policy.
Performs soft collections for customers on credit hold or past due as well as some cash handling
Qualifications
High School Diploma or equivalent
1 year of customer service experience
Exceptional customer service and negotiation skills
Strong organizational skills with typing and data entry experience
Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
Proficient in Microsoft Office including Excel, Word, and Access.
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Ferrellgas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to an individual's race, religion, color, gender, sex (including pregnancy), sexual orientation, gender identity, marital status, protected veteran or military status, genetic information, disability, national origin, age, or any other classification protected by Federal, state or local law.
Ferrellgas is an Equal Opportunity Employer