Job Information
TEKsystems Patient Account Supervisor in Oklahoma City, Oklahoma
Description:
As a Patient Accounts Supervisor, you'll lead the day-to-day operations of our centralized Patient Accounts Department. Your role is crucial in ensuring the seamless management of patient admissions, demographics, insurance information, and more. You'll be at the forefront of maintaining high standards of productivity, quality, and customer service.
Responsibilities
• Leadership & Supervision: Oversee daily operations in admissions, readmissions, and insurance information maintenance, ensuring real-time claims resolution
• Collaboration: Partner with various departments to keep customer contact lists updated for admissions and billing information
• Team Management: Hire, train, and manage Patient Accounts personnel, including handling disciplinary functions
• Goal Achievement: Drive the department to meet its goals related to volume, production, quality, customer service, and deadlines
• Performance Monitoring: Assess staff performance for productivity, accuracy, and quality
• Implement retraining or performance improvement programs as needed
• Employee Development: Conduct performance evaluations and provide coaching or corrective sessions
• Operational Improvement: Identify and implement opportunities for operational enhancements, such as cost reduction and productivity improvement
• Project Leadership: Lead and participate in special projects aimed at operational improvements
• Coordination: Work with pharmacists, pharmacy technicians, and delivery teams to meet daily production and service goals
• Policy Compliance: Enforce company and departmental policies and procedures
• Regulatory Compliance: Ensure compliance with state and federal pharmacy regulations
• Customer Focus: Commit to meeting customer expectations and using feedback to enhance services
Skills:
management skills, healthcare management, patient account, managed healthcare
Additional Skills & Qualifications:
College degree in business or healthcare preferred.
5+ years managing daily operations in a healthcare environment, preferably in long-term care pharmacy.
Experience with budgets and staffing management (performance management and hiring involvement).
Basic understanding of medical terminology.
Work Environment:
On site, office environment
Oversees team of 25-30 team members, mix of on-site and remote
Shift: Flexible but will fall in the range of M-F 8am-6pm
MUST BE ABLE TO BE FLEXIBLE AND UNDERSTAND WEEKENDS AND HOLIDAYS MAY BE REQUIRED AS NEEDED - will also need to work late some days when admissions are filling up, can't have the supervisor of the team leave early if the team is swamped. WILL NEED TO HELP OUT AND GET INVOLVED FROM TIME TO TIME
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.