Job Information
Love's Travel Stops & Country Stores Fuel Customer Service Representative - Bilingual Spanish in Oklahoma City, Oklahoma
Req ID: 445964
TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately
JOB RESPONSIBILITIES:
Provide excellent customer service for members and associates through quality inbound and outbound phone calls
Obtain specific information about membership and input into TVC personal portal
Precisely note member files that accurately reflects the interaction
To clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation
Support translation of inbound and outbound phone calls and document accordingly for each interaction
Complete all other duties as assigned and required
QUALIFICIATIONS:
Education Requirements
- HS diploma, GED, or relevant work experience
Professional Experience
1+ years customer service experience
Experience in an inbound contact center environment is desired
Experience working in a computerized environment
Licenses, Certificates, Credentials, and Other Requirements
- Must be fluent in English/Spanish
Skill Sets
Keying speed of a minimum of 35 WPM
Ability to work independently and with a team in a fast-paced environment
Ability to handle inbound calls at a high rate and handling members’ request with efficiency and accuracy.
Ability to effectively communicate orally and written
POSITION REQUIREMENTS:
Physical Requirements
- Sitting for the full shift, outside of allotted breaks and lunches with a headset and the ability to assist members over the phone
Schedule -Agreed upon hours during initial offer, subject to change pending business needs.
40 hours per week (May require overtime as needed)
(A) Mon-Fri 11am-8pm
(B) Mon-Fri 12p-9pm
Location
- The location assignment is remote.
Job Function(s): Corporate
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
EOE-Protected Veterans/Disability