Job Information
ABM Industries Customer Service Representative in Oklahoma City, Oklahoma
Overview
ABM is looking for a Bilingual Facility Dispatcher for one of our large healthcare facilities. Reporting to the Service Manager and the Operations Manager, the dispatcher is responsible for dispatching Facility Maintenance Technicians to locations in a large medical facility.
Responsibilities
Support the performance of the branch operations, including planned and unplanned maintenance/service/ installation/control calls from customers.
Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
Schedules and dispatches employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers
Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials
Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment
Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
Oversees all communications within specifically assigned areas
Receives or prepares work orders and work schedules
Orders supplies and equipment and issues them to personnel
Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
Strictly adheres to all safety and regulatory compliance procedures
Coordinates and arranges for necessary repairs in order to restore service and schedules
Miscellaneous duties as assigned
Monitors daily services and create/update a log sheet or service log
Maintains periodic contact with service personnel to ensure completion of assigned duties
Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight
Creates reports to monitor activity and operations
Qualifications
Must be 18 years of age or older
Must be able to speak, write, and read English and Spanish languages
Preferred Qualifications:
- Customer Service or Dispatch Experience
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)
Schedule: Evenings, Mon-Fri * Required to be on an on-call rotating schedule.
Pay: $16.48/hr
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data
REQNUMBER: 106281
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.