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BASIC FUNCTION

The Assistant Branch Manager assists in all aspects of managing the WEOKIE branch including member service and membership growth for his/her branch in alignment with the organizations Service Delivery Strategy.

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MAJOR ACTIVITIES

1) Assist an extraordinary member branch operation that is adequately staffed with well-trained and motivated enthusiastic. Ensures Partners perform in a safe and sound manner and consistently utilize corporate service standards to deliver an extraordinary service experience for all Members and Staff.

2) Interviews and supervises Branch Partners who actively support the overall service delivery strategy. Responsible for training, certification, consistently coaching, conducting regular/yearly reviews, assist and developing Member Center Partners for advancement.

3) As a working Manager, assist interacts with Members to help meet their needs. Educates and trains Members on how to utilize convenient services, including products, online banking technology where applicable, and encourages increased use of the cooperative while building and increasing member engagement.

4) Establishes expectations, manages results, holds regular and engaging staff meetings to communicate results, relays expectations, and recognizes successes and opportunities for improved/enhanced performance.

5) Ensures assigned Branch is operating efficiently and reliably, in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.

6) Provides support with budgets, reporting, and operating plans for Branch and projects impacting the Branch Network.

7) Performs other duties as required including representing WFCU at community and public events. a) Driving to a different Member Branch or work events. b) Help other Member Branch when needed with staff or managing branch when asked.

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CRITICAL RESULTS

1) Service expectations of Members are exceeded (as measured by Member Satisfaction Surveys ) through consistent application of providing extraordinary member service when conducting member transactions with few, if any complaints. 2) The Branch is adequately staffed to meet Member needs (with minimal overstaffing and unwanted turnover). 3) Ensures established performance objectives, as identified in the Success Plans, are met or exceeded. 4) Partners are thoroughly trained and certified according to their respective job functions and appropriately developed for future opportunities. 5) Assist with Branch operations efficiently, under appropriate operating controls and is compliant with applicable state and federal laws/regulations. 6) Performance reviews in the primary areas of responsibility are completed on or before the review date, and are supported by the consistent coaching, observations and interactions with the Partners. 7) Work schedules in the primary area of responsibility are published within established guidelines, CRITICAL RESULTS maintaining adequate service levels to handle predicted member volume, including Management coverage. 8) Branch operating expenses are within budget and documented. 9) Reports are prepared as directed and used to monitor performance to expectations, recognize top performers, identify problem areas, manager service levels and staffing, address errors and quickly correct deficiencies. 10) Operational processes and company policies are consistently applied\ \

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\ \ WEOKIE Federal Credit Union is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, ge netic information, veteran status, uniformed service member status, or any other status protected by law.