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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, HR Services (GBSC)

Overview:

• The team supports Mastercard’s global HR operations and technology function. This includes providing technology services and solutions worldwide, and providing the HR service center function supporting the worldwide employee population with regarding HR policies, processes, programs and systems. This position is the focal point for day-to-day employee questions and needs relative to employee inquiries. This position helps administer HR lifecycle inquiries and transaction services.

Role:

• Administer the new hire process by reviewing and processing new hire transactions for Mastercard’s global population.

• Communicate new policies/processes to employees; resolve inquiries in a timely manner to meet or exceed customer expectations and provide ‘priceless employee experiences’

• Ensure audit compliance through transaction processing and approval flows.

• Manage confidential data in a professional manner and according to HIPPA rules and Mastercard confidentiality requirements.

All About You:

• Do you have a passion for people? Are you motivated by solving inquiries with compassion and confidentiality? Are you an HR professional with high energy and commitment to responding quickly and accurately?

• Are you excellent with attention to detail and pride yourself on accuracy?

• Do you enjoy working in a fast-paced environment?

• Ability to manage multiple tasks simultaneously acquired through previous experience in related field.

• A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction are needed.

• Excellent oral and written communication abilities

• Excellent MS Office Suite Skills: Excel, Word, and Outlook

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges