Job Information
Mastercard Director - Operational Resilience in O'Fallon, Missouri
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director - Operational Resilience
Overview
The Enterprise Resilience Team is looking for a Director, Operational Resilience, to primarily drive Operational Resilience across Mastercard (including Business Continuity (BCM), Crisis management (CM) and Technical Recovery (TR). In this role, you will:
Supports management in setting the strategy and direction for Enterprise Resilience Service Resilience which consists of Crisis Management, Business Continuity, Technical Recovery and Resilience Planning.
To represent, drive, improve and maintain the Enterprise Resilience Service Resilience program to enable Mastercard to support our Customers and Critical National Infrastructure where appropriate.
Responsible for developing the methodology, processes and standards to drive the implementation and maintenance efforts for the various components of Service Resilience.
Performs a management role within the Enterprise Resilience department.
Manages employees by setting objectives, refining career plans and making assignments based on experience and skill levels.
Performs management oversight to ensure employees are meeting their potential and delivering the expected results.
Facilitates the strategic development of planning processes, procedures and tools to coordinate planning efforts to create Enterprise Resilience Service Resilience plans for assigned areas of responsibility.
Oversees planning cycles and deliverables for assigned areas and provides regular updates and reports to management.
Role:
Expert level knowledge of Service Resilience and the developing global regulatory landscape.
Expert level knowledge of ITSM and ITIL standards.
Expert level knowledge of Service Resilience End to End (E2E) exercising and testing.
Expert level of knowledge of Cyber Resilience.
Define, develop and implement the planning processes, procedures and tools to support the development of plans and capabilities for assigned areas within Enterprise Resilience Service Resilience.
Maintain Service Resilience elements within the Enterprise Resilience Policy and associated governance, plan and procedures. Overall management and documentation of the Service Resilience within the Business Continuity Management System (BCMS).
Oversee the ongoing development and maintenance of Service Resilience plans to ensure the company is prepared to respond to and recovery from any Service Resilience related incident on a global basis.
Conduct annual evaluation processes to assess the effectives and rate readiness of Service Resilience plans and capabilities.
Manage testing process for Service Resilience plans to maintain and validate readiness for the organization.
Manage assigned staff, set objectives, distribute work assignments, adjust workloads based on changing requirements, and promote departmental strategies (e.g., customer-focus, teamwork).
Standardize Enterprise Resilience Service Resilience processes across the enterprise to develop a consistent, efficient and repeatable planning practice while working to implement process improvements.
Build relationships with internal business areas and clients to facilitate planning efforts.
Support financial planning efforts and manage department expenses against defined budget.
Manage assigned Enterprise Resilience Service Resilience strategic projects including definition of the requirements, coordination of support teams, and status reporting.
Create reports and presentation materials to communicate Enterprise Resilience Service Resilience status and meaningful metrics to all levels of management.
Provide Service Resilience subject matter expertise and materials for Enterprise Resilience.
Support emergency events and the required execution of Enterprise Resilience Service Resilience plans.
All About You:
Bachelor’s degree preferably related to resilience. Advanced degree a plus
Lead Auditor ISO22301 qualification with experience within an ISO22301 certified company required.
Experience implementing, auditing or maintaining ISO22301 certification.
Certified Business Continuity Professional (CBCP) and/or Certificate of Business Continuity Institute (CBCI). Member or Fellow of the Business Continuity Institute (MBCI/FBCI) a plus
Master Certified Business Continuity Professional (MBCP) certification a plus
5 plus years’ experience in the Business Continuity Service Resilience field managing a medium to large program.
Strong knowledge and experience in Service Resilience, project management and risk management desirable
Working knowledge of Fusion Risk Manager and Assurance Service Resilience Business Continuity Software desirable
2 years of staff management experience
Excellent oral and written communication skills
Develops relationships with people at all levels and in various functions and specialties of organizations, both in external environments and internally
Excellent senior management and customer relationship skills
Motivational – for management, self, key individuals, teams and directorates
Ability to manage staff and provide effective feedback.
Be personable yet able to challenge/question constructively when necessary – drive business decisions.
High attention to detail
Delivery in an accurate, consistent and complete manner
Tactical operating experience
Solid advanced presentation skills
Customer facing experience and ability.
Risk management mindset.
Ability to drive consistent and repeatable results with limited supervision.
Copes well in a dynamic, sometimes complex and pressured environment
Decision-making – direct and influence others routinely, particularly when under pressure
Ability to define and implement solutions based on strategic direction.
Willingness to travel within the United Kingdom
Willingness to potentially travel internationally.
NICE Framework references
This Mastercard role shares knowledge, skills, and abilities with related NICE work roles.
• OG-OR-005 (OV-MGT-002) Provides leadership, management, direction, or development and advocacy so the organisation can conduct resilience work.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.