Job Information
Insight Global Advanced Customer Service Technician in Ocoee, Florida
Job Description
This individual will be assigned tickets every day and will be assisting internal customers with IT support. This may range from resolving issues with computers/phones/printers to setting up MS teams meetings. They will be supporting around 650+ internal employees so customer service and strong communication are a must! 8 AM - 5 PM Monday-Friday on-site.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
· 3-6 years of experience
· Experience with troubleshooting software for computers/laptops and also Android and iPhone
· Experience with: Windows, adobe, O365, microsoft teams, fixing corrupted OSD & PSD files
· Experience with active directory/password resets/creating objects (they will be supporting 650-700 customers/internal FDOT employees)
· Certification in A · General knowledge of printers to be able to replace toner & fix paper jams
· Experience with ticketing systems - they use ServiceNow
· Remediation experience with computers
· Great communication/personality!
· Enterprise level experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.