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U.S. Marine Corps FAMILY ADVOCACY CASE MANAGER NF4 in Oceanside, California


Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.


The incumbent's responsibility, first and foremost, is to lead by example, to shape and sustain a working environment most conducive to the successful performance of those entrusted to his/her leadership and direction; creating a positive atmosphere and culture within the Marine & Family Programs Division and its constituent branches that reflects the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and wholehearted customer focus of its employees is the incumbent's essential purpose and focus of main effort.Provides comprehensive case management services in support of ensuring clients receive timely, efficient, and effective clinical services in the areas of general mental health and domestic violence. Keeps all parties with a "need to know" informed of progress with respect to the various clinical services offered by the Family Advocacy Program.Case Management: Provides case management services for the Family Advocacy Program (FAP) to ensure general mental health and FAP rehabilitation services are provided in a timely, efficient, and effective manner. Schedules client appointments and monitors to ensure attendance, both with clinical provider appointments, and various other rehabilitative treatment assignments (e.g., group therapy and education classes). Ensures follow-up services for clients are provided. Briefs and updates clients and Commands regarding case status, FAP treatment recommendations, and FAP Incident Determination Committee (IDC) notifications and findings including completing associated letters to commands. Conveys to Commands’ the request for the issuance of a Military Protective Order (MPO) to ensure safety, as may be warranted per clinical assessment and evaluation in particular instances. Maintains up­ to-date, accurate and complete records for all clients. Monitors for quality assurance with respect to agency service delivery and records management. Compiles statistics and performs case management related administrative duties.Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher­ level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.Performs other related duties as assigned.


Conditions of Employment

See Duties and Qualifications



Successful completion of a full 4-year course of study in human services or related field leading to a bachelor's degree, from an accredited college or university, and four years’ experience in human services, social sciences, or related field, with four years of specialized experience in case management, OR successful completion of a Master's degree in human services or related field, from an accredited college or university, and two years of experience in human services, social sciences, or related field, with two years of specialized experience in case management, is required. Must have two years of post-college work related experience specific to domestic violence and child abuse. Must be proficient in the use of computers with experience using the Microsoft Office suite of programs. Must have the ability to communicate effectively, orally and in writing. Must possess and maintain a valid driver’s license. Must successfully complete a criminal history background check. This is a white collar position where occasional lifting up to 20lbs. may be required.


Additional Information

GENERAL INFORMATION:Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation,membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member CopyThis activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.