Job Information
Insight Global Remote Crisis Specialist in Oakton, Virginia
Job Description
Insight Global is seeking fully remote contact center crisis specialists who can conduct life-saving support for a wide demographic. The crisis intervention specialists will be responding to crisis hotline calls according to established protocols, assess the degree of callers' risk, ensure the confidentiality of callers and any information shared, provide callers with referrals to resources, and call for emergency medical and/or police intervention if necessary.
Company Background: PRS, Inc. recognized as one of the 50 Best Nonprofits to work for in the US, is a community-based nonprofit organization that has recently merged with CrisisLink to serve individuals living with mental illness, substance use disorders, mild intellectual disabilities, autism spectrum disorders and all individuals who face life crises, achieve safety, personal wellness, recovery and community integration. PRS helps clients by connecting crisis support, building independent living skills and providing support services they need to find meaningful, satisfying lives fully integrated into their communities.
Responsibilities:
-Answering calls from different crisis hotlines
-De-escalation and screening those that call in for risk & safety.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
-2-3+ years of experience within the crisis/behavioral health space
-Ability to work remotely with access to strong, reliable high-speed internet
-Ability to navigate high-stress situations that include topics such as suicidal ideation
-Must exhibit qualities of acceptance, empathy, and objectivity while being non-judgmental, non-directive, and responsive to the feelings of callers
-Must have access to private workspace with a door that complies with HIPPA regulations
-Must have a PC or Mac in accordance with hardware, software and RAM requirements (equipment is NOT provided)
-Crisis Intervention support or emergency dispatch experience
-Ability to engage with diverse communities
-Computer experience and proficient typing skills
-Excellent listening and verbal communication skills
-Ability be present and focused during a rigorous and time intensive training period -5+ years of experience within the crisis/behavioral health space
-Mental health/first aid certifications
-Non-clinical paraprofessionals
-Psychological first aid training (6-hour duration) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.