Campus Pride Jobs

training delivery specialist.

• oakland , california

• posted 3 days ago

job details

summary

• $25 - $27 per hour

• contract

• no requirements

• category computer and mathematical occupations

• reference1073577

job details

job summary:

We have a 3 month contract opportunity for a Training Delivery Specialist. This role will work in multiple sites throughout the Bay Area.

This position will support a virtual trainer, this position will not deliver the actual training.

• strong customer service and customer recovery skills.

• strong computer troubleshooting skills.

• Ability to quickly learn new technologies.

• Great attention to detail.

• strong time management skills.

• Excellent verbal and written communication skills.

• Comfortable speaking to large groups of people at various levels, from entry-level to middle management.

Assists in preparing for and delivering training to end users. Assists other training staff in developing, validating, modifying and maintaining training content, lesson plans, manuals, presentations, self-study modules, and supportive learning tools utilized in training classes. Co-facilitates the delivery of online or classroom training presentations, demonstrations, workshops and training sessions for end-users on a variety of topics and application systems, tools and modules. Prepares learning classroom and sets up equipment, seating arrangement, curricula and supplies for training sessions.

"These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).JOB

ACCOUNTABILITIES:

Training Delivery:

Ensure end-users are proficient with technical applications within the context of end-users' workflow.

Facilitate physical or virtual classroom sessions.

Utilize proficiency in technical applications to gain and maintain knowledge and skills related to targeted audience workflows.

Provide feedback and escalate issues.

Training Material and Resource Management:

Assist and support content development and maintenance designed for varying methods of delivery.

Support the evaluation of training environment tools and processes to ensure efficient and effective use in training and training resources.

Aid in the preparation of content review sessions with stakeholders.

Participate in discussion boards.

Support:

Participate as an active member of the team.

Collaborate with Sutter Health regional affiliates in projects.

Interact with all clients in a manner consistent with Sutter Health values.

Training Preparation and Support:

Prepare learning classroom with appropriate classroom set up to include equipment, live meeting sessions, curricula and training environment.

Manage all attendance and training deliverables for training events.

Monitor and manage all classroom activities such as live meeting sessions with virtual instructor and attendee arrival, breaks and departures.

Monitor, support and report struggling students.

Manage classroom evaluations and surveys completion.

Promotes simultaneous learning to a group of individuals with varied skill sets and learning styles.

Maintains, reports, and tracks attendee participation for trending purposes.

EDUCATION:

[Equivalent experience will be accepted in lieu of the required degree or diploma.]Bachelor's: Computer Science, Education, Healthcare Management, Information Technology, or related field of study or equivalent education/experience

SKILLS AND KNOWLEDGE: Understanding of adult learning concepts. Proficient with Microsoft Excel, PowerPoint, or Word and with technical application systems. Ability to work in a collaborative, learning environment and produce work or adhere to goals and objectives for a group or individual. strong oral presentation and written communication skills and training ability. Use basic English words and phrases to effectively and clearly organize and communicate thoughts, ideas and technical details in a concise manner easily understood by all audiences. Establish and maintain cooperative working relationships with audiences across all areas and levels within Sutter Health as well as external organizations. Analyze information, problems, situations, practices, or procedures in order to identify patterns, tendencies, and relationships resulting in the formulation of logical and objective conclusions. Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner. Focus on customer service that informs all actions and decisions. Comfortable learning from a variety of formal and informal educational environments and methods. Work as part of a team or collaborate with colleagues from different departments to achieve a common goal or to gain better understanding of client needs. Perform effectively in environments with frequent and fluctuating workload changes, competing demands, and frequent interruptions and/or distractions.

location: Oakland, California

job type: Contract

salary: $25 - 27 per hour

work hours: 8am to 4pm

education: No Degree Required

responsibilities:

• Support learners as they arrive for virtual training at the site by setting up training computer workstations, environments, logins, Zoom virtual classrooms, marking attendance, and cleaning workstations between training sessions.

• Work independently at the site with remote support from their Lead Trainer, other colleagues via Microsoft Teams at various California sites, and the Leadership Team.

• Maintain a conducive learning environment free from distractions for all learners.

• Make rounds to assist learners as needed, address distracting issues (e.g., cell phones out, etc.), and escalate any repetitive behavioral issues by a learner to the Learning and Training Supervisor.

• Troubleshoot computer equipment and desktop applications such as Zoom, Google Chrome Browser, Microsoft Edge Browser, etc., and proactively escalate equipment or technology issues with Sutter Health IS and Enterprise Learning and Training.

• Additional tasks as needed, such as providing excellent customer service and supporting learners remotely using Zoom and Microsoft Teams.

qualifications:

• Experience level: Entry Level

• Minimum 2 years of experience

• Education: No Degree Required

skills:

• TrainingEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.