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A TO Z THERAPY MANAGEMENT LLC Bilingual Receptionist in NRH, Texas

Job SummaryThis position is responsible for handling a variety of tasks related to the customer service of our patients, staff and community providers.Experience Must be Bilingual in Spanish and English and proficient in the operation of computer applications (specifically MS Excel)SkillsAbility to communicate effectively with staff, patients and families in both English and SpanishAbility to serve as a link between multiple departmentsAbility to articulate and demonstrate A to Z Pediatric Therapys mission, values and policies to staff and clientsAbility to follow directions and carry out instructions that are in line with company and departmental goalsAbility to identify key information in order to apply it to the appropriate processesAbility to multi-task in a fast-paced, high-volume environmentHighly organized and detail oriented with strong project management skillsFlexible, responsive, and confident multi-tasker able to handle multiple deadlines and accommodate shifting prioritiesExhibit a can-do attitude and willingness to lead and follow as a team playerAbility to work with a multi line phone system to answer and redirect calls as necessary Essential FunctionsWork independently and as part of a strong team in a results driven environment Answer inbound calls with excellent customer services Make outbound calls as need arises to patients, physician offices and insurance companies Establish relationships with staff, patients and community providers Schedule appointments, meetings and update recordsProvide information about establishment, such as location of departments or offices, employees within the organization, or services providedEstablish a rapport with visitors that aligns with A to Z Pediatric Therapys mission and valuesMonitor and disseminate electronic faxes to the appropriate employee and/or departmentParticipate in proactive team efforts to achieve departmental and company goalsAll other duties as assigned