Campus Pride Jobs

$500 SIGN ON BONUS - FREE MEALS, FREE PARKING, WORLD-WIDE TRAVEL BENEFITS!!!

JOB SUMMARY

Greets and registers guests provides prompt and courteous service, closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required nor or in the future. The Hotel operates 24/7, so operation demands require variations in shift days, starting times, and hours worked in a week. 

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours, local attractions.
• Complete registration process by inputting/retrieving information from computer system, confirm pertinent information, including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, coupons appropriately. Requires continual standing, movement throughout front office areas
• Verify, imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change, balance assigned house bank. Accept, record vouchers, travelers' checks, other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms, house accounts using computer.
• Promptly answer telephones using positive, clear English communication. Input message into computer; retrieve messages, and communicate content(s) to guest. Retrieve mail, small packages, faxes for customers, as requested.
• Close guest accounts at time of check out, ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve the problem within established guidelines; may include supervisor intervention.
• Field guest complaints, conduct thorough research to develop most effective solutions, resolve complications such as changes or credit issues. Listen, extend assistance to resolve problems, such as price conflicts, insufficient heating/air conditioning, etc. Remain calm, alert, especially during emergency situations, heavy hotel activity. Plan, implement detailed steps using experienced judgment, discretion. Keep corridors, service area neat at all times.
• Adhere to all company policies and procedures
• Follow safety and security procedures, rules
• Know department fire prevention, emergency procedures
• Utilize protective equipment
• Report unsafe conditions to Manager/Supervisor
• Report accident(s), injury (ies), near-misses, property damage or loss, to Supervisor
• Provide safe work environment by following all safety/security procedures/rules.
• All Associates must maintain a neat, clean and well-groomed appearance
• Assist other Front Desk personnel
• Perform all/any related duties requested

KNOWLEDGE, SKILLS & ABILITIES

All/any combination of education and experience equivalent to and graduation from high school or all/any other combination of education, training or experience providing the required knowledge, skills & abilities; High School Diploma preferred

Prior hospitality experience preferred, not required

Considerable skill using a calculator, prepare moderately complex mathematical calculations without error

Ability