Experian Customer Service Executive - Part Time in Nottingham, United Kingdom

Description

Due to continued growth, we are excited to announce that Experian are looking to hire a number of people onto a new shift pattern on a part-time basis. These opportunities will be within our Background Checking (EBC) department.

You will be supporting one of Experian’s fastest growing products in achieving its impressive target of doubling the business in the next 3 years! It’s because of this growth that we are now looking for more talent to join the team.

Hours of Work

These opportunities are permanent, 20 hour week contracts. Hours will be evenings Monday-Friday from 6-10 pm. Please note you will be required to work full time for 2 weeks whilst training.

These roles will be ideal for a student looking to boost their income around their education, or someone looking to return to work on a part-time basis, or even as a second job to supplement your current income.

The Role

As an EBC colleague you will support our business clients, and their customers: our 2 key products are Candidate and Tenant. We provide the background checks for candidates and tenants for their new employees and landlords, respectively. These include criminal checks, employment references, credit checks and even media checks to name a few. Our roles vary and many of our team are multiskilled, able to communicate through our multi-channel contact centre, and complete back office tasks too. This makes the role really varied and with lots of development opportunities.This position will give you a great opportunity to work closely with our consumers and clients and learn about the wider business of Experian. EBC is known for its fun and friendly environment, regularly running events and incentives, with a passion for colleague recognition.

Key Responsibilities

  • Handling client queries via telephone, email or live chat

  • Accurate processing of back office work, with attention to detail

  • Consistently delivering outcomes to a high standard within agreed timescales, procedures and quality standards

  • Identifying the best solution for the customer

  • Adhering to legislation and regulations at all times (Financial Conduct Authority, Data Protection Act, etc.)

  • Supporting the customers through their rental/Employment applications

Knowledge, Experience & Qualifications

Requirements Essential:

  • Effective communication skills

  • Passionate about customer service and putting the customer first

  • Good attention to detail

  • Self-motivated

  • Competent PC skills

Desirable:

  • Previous Customer Service experience

  • Previous experience in an FCA regulated environment

  • Understanding of the complaints procedures

Here at Experian, we believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join.On top of your base salary, we offer:

  • Performance related bonus scheme

  • 25 days' annual leave (plus the ability to purchase 5 additional days)

  • Generous contributory pension

  • Opportunity to buy shares with the company share-save scheme

  • Life assurance

  • Medical and Dental cover

  • Retail discount schemes

  • 3 Community involvement days per annum

We also work with our colleagues to understand their long term career aspirations to ensure they have the career development and growth they need to achieve these goals. Through personalised career objectives and performance plans, we open up conversations on progression whether this is achieved through mentoring and coaching or classroom learning environments, we offer rewarding ways in which to learn.

Description

Due to continued growth, we are excited to announce that Experian are looking to hire a number of people onto a new shift pattern on a part-time basis. These opportunities will be within our Background Checking (EBC) department.

You will be supporting one of Experian’s fastest growing products in achieving its impressive target of doubling the business in the next 3 years! It’s because of this growth that we are now looking for more talent to join the team.

Hours of Work

These opportunities are permanent, 20 hour week contracts. Hours will be evenings Monday-Friday from 6-10 pm. Please note you will be required to work full time for 2 weeks whilst training.

These roles will be ideal for a student looking to boost their income around their education, or someone looking to return to work on a part-time basis, or even as a second job to supplement your current income.

The Role

As an EBC colleague you will support our business clients, and their customers: our 2 key products are Candidate and Tenant. We provide the background checks for candidates and tenants for their new employees and landlords, respectively. These include criminal checks, employment references, credit checks and even media checks to name a few. Our roles vary and many of our team are multiskilled, able to communicate through our multi-channel contact centre, and complete back office tasks too. This makes the role really varied and with lots of development opportunities.This position will give you a great opportunity to work closely with our consumers and clients and learn about the wider business of Experian. EBC is known for its fun and friendly environment, regularly running events and incentives, with a passion for colleague recognition.

Key Responsibilities

  • Handling client queries via telephone, email or live chat

  • Accurate processing of back office work, with attention to detail

  • Consistently delivering outcomes to a high standard within agreed timescales, procedures and quality standards

  • Identifying the best solution for the customer

  • Adhering to legislation and regulations at all times (Financial Conduct Authority, Data Protection Act, etc.)

  • Supporting the customers through their rental/Employment applications

Knowledge, Experience & Qualifications

Requirements Essential:

  • Effective communication skills

  • Passionate about customer service and putting the customer first

  • Good attention to detail

  • Self-motivated

  • Competent PC skills

Desirable:

  • Previous Customer Service experience

  • Previous experience in an FCA regulated environment

  • Understanding of the complaints procedures

Here at Experian, we believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join.On top of your base salary, we offer:

  • Performance related bonus scheme

  • 25 days' annual leave (plus the ability to purchase 5 additional days)

  • Generous contributory pension

  • Opportunity to buy shares with the company share-save scheme

  • Life assurance

  • Medical and Dental cover

  • Retail discount schemes

  • 3 Community involvement days per annum

We also work with our colleagues to understand their long term career aspirations to ensure they have the career development and growth they need to achieve these goals. Through personalised career objectives and performance plans, we open up conversations on progression whether this is achieved through mentoring and coaching or classroom learning environments, we offer rewarding ways in which to learn.

Experian is an Equal Opportunity Employer including disability / veteran.